Technical Support Engineer, Argentina (Remote)
Ryz Labs
Provide technical support for Othello, an AI sales coach with real-time call guidance and CRM synchronization. Lead customer troubleshooting, SSO integrations, and pilot onboarding.
खोलें
SupportYourApp यूक्रेन के कीव में स्थापित एक वैश्विक आउटसोर्स्ड ग्राहक सेवा प्रदाता है। कंपनी दुनिया भर के व्यवसायों के लिए 60 से अधिक भाषाओं में चौबीसों घंटे ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस आउटसोर्सिंग प्रदान करती है। इसकी टीमें कई संचार माध्यमों के जरिए ग्राहकों की सहायता करती हैं और सहानुभूतिपूर्ण सेवा को सुव्यवस्थित परिचालन प्रक्रियाओं तथा एक कस्टम QCRM प्लेटफ़ॉर्म के साथ जोड़ती हैं। SupportYourApp, Calm, MacPaw और SplitIt जैसी प्रौद्योगिकी कंपनियों सहित 250 से अधिक व्यवसायों को सेवाएँ प्रदान करती है और इसकी सुरक्षा प्रक्रियाएँ PCI DSS तथा ISO/IEC 27001:2013 मानकों के अनुरूप हैं।
T3 Support Engineer (English) — Peru Remote
Investigate backend, database, API, and integration issues escalated to T3 support. Troubleshoot incidents, make low-risk fixes, and pass complex cases to Engineering.
विवरण
- Investigate and resolve T1-escalated issues across backend systems, databases, and integrations.
- Reproduce bugs in web admin consoles, mobile apps, and backend APIs.
- Analyze logs, error traces, and metrics to find root causes.
- Run read-only production database queries to check data-related issues.
- Make small, low-risk fixes such as configuration updates, data corrections, and targeted code patches.
- Escalate complex cases to Engineering with clear findings and documentation.
- Track incidents and outages through resolution, using monitoring and error-tracking tools to confirm fixes.
- Update and expand internal runbooks and knowledge bases to help prevent repeat escalations.
- Build and maintain detailed knowledge of client solutions while meeting KPIs.
- Work with SupportYourApp clients and internal Engineering teams in a global support environment.
आवश्यकताएँ
- English proficiency at C1 level or higher in speaking and writing.
- Background in technical support, SRE, or engineering, with strong troubleshooting and code-reading skills.
- Customer-facing experience in technical or customer support.
- Strong SQL skills and experience with relational databases at production scale.
- Customer-focused approach and excellent communication skills.
- Ability to explain technical topics clearly and simply to customers.
- Working knowledge of PHP and/or JavaScript or TypeScript.
- Familiarity with AWS or another cloud provider, including logs, services, and secrets.
- Experience with Sentry or a similar error-tracking tool, and Grafana or similar monitoring tools.
- Strong written communication and clear documentation of technical findings.
- Strong analytical and research skills.
- Ability to recognize when an issue should be escalated to Engineering.
- Positive, proactive, and responsible attitude.
- Personal computer with at least 8 GB of RAM.
- Stable internet connection with at least 45 Mbps download and 20 Mbps upload speeds.
- Mobile app support experience, such as with React Native, is a plus.
- Exposure to GraphQL and REST API debugging is a plus.
- Experience with analytical or columnar databases such as ClickHouse or BigQuery is a plus.
- Experience at a company using a monolith-plus-services architecture is a plus.
लाभ
- Fixed Monday–Friday schedule, 10:30 PM–7:00 AM GMT+11.
- Opportunity to work fully remotely from the EU.
- Inclusive international work environment.
- Compensation paid in USD.
- Rewards for referring friends.
- Workload designed to balance project demands with personal time.
- Internal health policy.
- Responsive leadership focused on employee development and long-term cooperation.
- Supportive conditions for self-development.
- Trust-based culture with no time-tracking requirements.
- Home office arrangement.
संबंधित नौकरियाँ
Customer Service Specialist – Sussex, Wisconsin
Halma plcSupport AVIRE customers in the elevator and emergency communications sectors by processing orders, resolving service issues, and maintaining Salesforce records. This full-time role offers a flexible hybrid schedule in Sussex, Wisconsin.
खोलें
Tier 2 Customer Support Specialist – Massachusetts Remote
Thought Industries
संयुक्त राज्य
मैसाचुसेट्स$55,000 – $65,000 / वर्ष
रिमोटपूर्णकालिकजूनियरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीग्राहक सहायताResolve advanced technical issues for Thought Industries’ enterprise learning platform, including integrations, APIs, and authentication. Investigate root causes and help improve support practices and customer outcomes.
खोलें
German-Speaking Customer Support Specialist
MyTalent.ioSupport customers by phone, email, and WhatsApp, and manage Freshdesk tickets. The role also covers social media comments and customer reviews.
खोलें
Customer Service Specialist — Ascensus (Remote, US)
Ascensusसंयुक्त राज्य
एरिज़ोना
फ़्लोरिडा
टेक्सास
विस्कॉन्सिनरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायताProvide remote customer support to financial institutions and Ascensus staff on IRA, HSA, and ESA compliance and account operations. Handle inbound calls, deceased-account claims, and appropriate cross-selling of Ascensus products.
खोलें
Payroll Specialist
Acuity Eye Group501 – 1,000 कर्मचारी
स्वास्थ्य सेवासंयुक्त राज्य
कैलिफ़ोर्निया$27 – $32 / घंटा
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीवेतन प्रबंधनProcess accurate multi-state payroll for Acuity Eye Group, an ophthalmic healthcare organization. Handle reconciliations, reporting, compliance, and employee payroll questions.
खोलें
Payroll Specialist
Goldbelt, Incorporatedसंयुक्त राज्य$52,000 – $70,000 / वर्ष
रिमोटपूर्णकालिकजूनियरमध्य स्तरआवश्यक भाषा: अंग्रेज़ीवेतन प्रबंधनProcess weekly and biweekly payroll across multiple states at Goldbelt, an Alaska Native Corporation. Maintain employee records, audit timekeeping, and use Costpoint and ADP for payroll processing.
खोलें
Remote Payroll Specialist in the Philippines
Peak Support
Process accurate Philippine payroll, statutory contributions, billing, and remittances. Support timekeeping, audits, employee inquiries, and payroll issue resolution remotely.
खोलें
Remote Payroll Specialist – Philippines
Peak SupportManage accurate Philippine payroll, statutory contributions, and billing for Peak Support. Process time slips, address payroll questions, and support compliant remittances.
खोलें
Payroll Services Supervisor, Workday | OneSource Virtual
OneSource VirtualLead a Workday payroll team at OneSource Virtual, overseeing accurate, compliant payroll processing and customer support.
खोलें