B
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Make outbound calls to promote Claro offers and number portability for Partner Service. This work-from-home role is based in Lima.
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Virtualitics रक्षा संगठनों के लिए AI-आधारित सॉफ्टवेयर विकसित करती है। इसका प्रमुख Virtualitics Iris प्लेटफ़ॉर्म जनरेटिव AI को विशेषीकृत readiness agents के साथ जोड़ता है। कंपनी के निर्णय-सहायता समाधान रखरखाव, सामग्री, कर्मियों, आपूर्ति श्रृंखला और मिशन आधुनिकीकरण से जुड़े बिखरे हुए डेटा को एक साथ लाते हैं, ताकि रक्षा दल तैयारी का आकलन कर सकें, संभावित विफलताओं का अनुमान लगा सकें और मिशन से संबंधित सिफारिशों पर कार्रवाई कर सकें। Caltech और NASA JPL के अनुसंधान से जुड़े आधार के साथ, Virtualitics अमेरिकी सैन्य सेवाओं की परिचालन चुनौतियों पर कृत्रिम बुद्धिमत्ता और SaaS डिलीवरी लागू करती है।
Strategic Account Manager, Public Sector — United States Remote
Lead retention, renewals, and expansion for Virtualitics’ Federal and Department of Defense accounts. Guide customers in realizing value from the company’s AI readiness platform while supporting strategic growth.
विवरण
- Lead commercial and executive relationships, account strategy, expansion planning, and renewal finances for strategic accounts
- Manage the full post-sale lifecycle for strategic customers
- Drive retention, reduce churn risk, and secure timely contract renewals
- Create and execute account plans centered on customer health, value realization, and growth
- Develop relationships with end users, executive sponsors, contracting officers, senior government officials, and C-suite leaders
- Help customers achieve their objectives and maximize the value of the Virtualitics platform
- Run executive business reviews, present value, assess performance metrics, and establish future priorities
- Track account health and address issues or churn signals before they escalate
- Represent the customer’s priorities across the organization
- Partner with Sales, Product, Engineering, and Delivery to provide a consistent customer experience and influence the product roadmap
- Find and qualify expansion and upsell opportunities with Sales Account Executives
- Manage and expand large, complex Federal accounts
आवश्यकताएँ
- Secret clearance is required, with eligibility for Top Secret clearance
- At least 8–10 years of customer-facing experience in Strategic Account Management, Federal Sales, post-sales, or renewals
- Demonstrated success maintaining near-100% retention and renewal rates across large strategic enterprise or government accounts
- Extensive experience managing complex Federal and DoD contracts and government procurement and renewal processes
- Ability to guide customers through renewal options, funding sources, timelines, and risk mitigation
- Outstanding communication and relationship-building skills with senior government officials and C-suite executives
- Strategic approach, strong problem-solving ability, and capacity to serve as a trusted advisor
- Working familiarity with enterprise software, especially AI/ML, data analytics, or business intelligence
- Experience with AI, logistics, sustainment, and operational-readiness solutions for the DoD is preferred
- Established reputation and relationships within DoD and Intelligence Community program and contracting networks are preferred
- Experience with Customer Success and CRM platforms is preferred
- An active security clearance is preferred
- A bachelor’s degree in Business Administration, Management, or a related discipline is preferred
लाभ
- Meaningful equity participation
- Medical, dental, and vision insurance fully covered for employees and dependents
- Unlimited paid time off
- Flexible work arrangements
- Remote flexibility and hybrid options for team members located in Los Angeles or Washington, DC
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