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Everbridge ऐसी महत्वपूर्ण घटना प्रबंधन तकनीक विकसित करता है, जो संगठनों को बाधित करने वाली घटनाओं के लिए तैयारी करने, उनका जवाब देने और उनसे उबरने में सहायता करती है। इसका एकीकृत Everbridge 360™ प्लेटफ़ॉर्म जोखिम संबंधी जानकारी, सामूहिक सूचना, संकट प्रबंधन और सार्वजनिक चेतावनी क्षमताओं को एक साथ लाता है, जिससे कर्मचारियों की सुरक्षा, परिसंपत्ति संरक्षण और व्यावसायिक निरंतरता को समर्थन मिलता है। Everbridge दुनिया भर में 6,500 से अधिक ग्राहकों को सेवाएँ प्रदान करता है, जिनमें स्वास्थ्य सेवा, वित्तीय सेवाएँ, प्रौद्योगिकी, दूरसंचार, ऊर्जा, लॉजिस्टिक्स, परामर्श और सरकारी क्षेत्र शामिल हैं।
Solution Consultant (Hungary, Remote)
Guide Hungarian customers through the deployment, training, adoption, and optimization of Everbridge’s critical event management SaaS. Coordinate technical consulting, customer success, and issue resolution throughout the customer lifecycle.
विवरण
- Manage customer engagement across deployment, adoption, and ongoing operations
- Build and maintain a defined governance framework for each client
- Lead stakeholder meetings, record decisions and action items, and deliver monthly account updates to internal teams
- Set customer success goals, monitor progress, and create action plans that keep projects and commitments on track
- Develop and deliver continuing product education and awareness initiatives, including customer team training
- Investigate customer concerns and partner with internal teams to resolve technical and operational issues
- Document, prioritize, and rapidly escalate critical issues when necessary
- Represent the customer within Everbridge by sharing feedback with Account Management, Product Management, and Engineering
- Find ways to increase adoption, deepen customer relationships, and expand the value clients gain from the platform
आवश्यकताएँ
- Bring at least three years of experience in a customer-facing support or consulting position, such as professional services, account management, project management, or technical consulting
- Demonstrate strong project management and organizational capabilities
- Manage competing priorities effectively in a fast-paced setting
- Have working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking
- Show a track record of coordinating internal teams and resources to address complex customer support or implementation challenges
- Communicate clearly and effectively in verbal, written, and interpersonal interactions
- Apply strong critical-thinking, analytical, and problem-solving skills
- Demonstrate excellent time-management abilities
- Use Microsoft Office, Salesforce, and web-based applications proficiently
- Hold a bachelor’s degree in Business, Computer Science, or a related discipline, or offer equivalent relevant experience
लाभ
- Comprehensive healthcare coverage
- Life and Total Permanent Disability Insurance
- Supportive and rewarding work environment
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