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Everbridge
Everbridge
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Everbridge develops critical event management technology that helps organizations prepare for, respond to, and recover from disruptive events. Its integrated Everbridge 360™ platform brings together risk intelligence, mass notification, crisis management, and public warning capabilities, supporting workforce safety, asset protection, and business continuity. Everbridge serves more than 6,500 customers worldwide across sectors including healthcare, financial services, technology, telecommunications, energy, logistics, consulting, and government.
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Solution Consultant (Hungary, Remote)

Guide Hungarian customers through the deployment, training, adoption, and optimization of Everbridge’s critical event management SaaS. Coordinate technical consulting, customer success, and issue resolution throughout the customer lifecycle.

HUHungaryRemoteFull-timeMiddleSeniorEnglish RequiredConsultant

Description

  • Manage customer engagement across deployment, adoption, and ongoing operations
  • Build and maintain a defined governance framework for each client
  • Lead stakeholder meetings, record decisions and action items, and deliver monthly account updates to internal teams
  • Set customer success goals, monitor progress, and create action plans that keep projects and commitments on track
  • Develop and deliver continuing product education and awareness initiatives, including customer team training
  • Investigate customer concerns and partner with internal teams to resolve technical and operational issues
  • Document, prioritize, and rapidly escalate critical issues when necessary
  • Represent the customer within Everbridge by sharing feedback with Account Management, Product Management, and Engineering
  • Find ways to increase adoption, deepen customer relationships, and expand the value clients gain from the platform

Requirements

  • Bring at least three years of experience in a customer-facing support or consulting position, such as professional services, account management, project management, or technical consulting
  • Demonstrate strong project management and organizational capabilities
  • Manage competing priorities effectively in a fast-paced setting
  • Have working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking
  • Show a track record of coordinating internal teams and resources to address complex customer support or implementation challenges
  • Communicate clearly and effectively in verbal, written, and interpersonal interactions
  • Apply strong critical-thinking, analytical, and problem-solving skills
  • Demonstrate excellent time-management abilities
  • Use Microsoft Office, Salesforce, and web-based applications proficiently
  • Hold a bachelor’s degree in Business, Computer Science, or a related discipline, or offer equivalent relevant experience

Benefits

  • Comprehensive healthcare coverage
  • Life and Total Permanent Disability Insurance
  • Supportive and rewarding work environment

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