Liebherr Group
Liebherr Group
Liebherr Group दुनिया भर के कई उद्योगों के लिए इंजीनियर्ड उत्पाद और सेवाएँ विकसित तथा निर्मित करता है। इसके पोर्टफोलियो में निर्माण मशीनरी, खनन उपकरण और एयरोस्पेस घटक शामिल हैं, जो औद्योगिक इंजीनियरिंग और उन्नत विनिर्माण पर इसके व्यापक ध्यान को दर्शाते हैं। कंपनी का कार्य तकनीकी नवाचार को दक्षता बढ़ाने और ग्राहकों के लिए अधिक टिकाऊ समाधानों को समर्थन देने के प्रयासों के साथ जोड़ता है।

Senior Customer Service Team Leader – Poland (Remote)

Lead Liebherr Group’s Polish customer, technical, field service, and spare-parts operations. Develop service teams, strengthen the regional network, and improve performance through effective KPI management.

विवरण

  • Oversee and continually develop customer service, technical support, field service, spare-parts management, and the regional service network across Poland
  • Plan, manage, and refine service processes on an ongoing basis
  • Put global and regional service strategies into practice
  • Build consistent, high-performing service processes throughout the Polish network
  • Monitor, manage, and improve key service performance indicators
  • Maintain strong service quality, customer satisfaction, and sustainable results
  • Work across functions with sales teams, dealers, service partners, and external providers
  • Lead and develop the regional service organization
  • Improve the capabilities and performance of service networks in the assigned regions
  • Promote knowledge sharing, uncover improvement opportunities, and develop lasting customer relationships

आवश्यकताएँ

  • Completed technical or commercial vocational training
  • Several years of experience working in an international service environment
  • Background in leading, managing, and developing service organizations and external service partners
  • Negotiation-level German and English proficiency
  • Strong intercultural competence
  • Well-developed analytical abilities
  • Experience managing and evaluating KPIs and performance reports
  • Organized and self-directed approach to work
  • Ability to think strategically
  • Willingness to travel
  • Application submitted in English or German

लाभ

  • Comprehensive onboarding program
  • Secure employment position
  • Fair and appropriate compensation
  • Flexible working hours
  • Remote work option
  • Personal development opportunities
  • Modern working environment
  • Collaborative team culture

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