Liebherr Group develops and manufactures engineered products and services for several industries worldwide. Its portfolio includes construction machinery, mining equipment, and aerospace components, reflecting a broad focus on industrial engineering and advanced manufacturing. The company’s work combines technical innovation with efforts to improve efficiency and support more sustainable solutions for customers.
Senior Customer Service Team Leader – Poland (Remote)
Lead Liebherr Group’s Polish customer, technical, field service, and spare-parts operations. Develop service teams, strengthen the regional network, and improve performance through effective KPI management.
Description
- Oversee and continually develop customer service, technical support, field service, spare-parts management, and the regional service network across Poland
- Plan, manage, and refine service processes on an ongoing basis
- Put global and regional service strategies into practice
- Build consistent, high-performing service processes throughout the Polish network
- Monitor, manage, and improve key service performance indicators
- Maintain strong service quality, customer satisfaction, and sustainable results
- Work across functions with sales teams, dealers, service partners, and external providers
- Lead and develop the regional service organization
- Improve the capabilities and performance of service networks in the assigned regions
- Promote knowledge sharing, uncover improvement opportunities, and develop lasting customer relationships
Requirements
- Completed technical or commercial vocational training
- Several years of experience working in an international service environment
- Background in leading, managing, and developing service organizations and external service partners
- Negotiation-level German and English proficiency
- Strong intercultural competence
- Well-developed analytical abilities
- Experience managing and evaluating KPIs and performance reports
- Organized and self-directed approach to work
- Ability to think strategically
- Willingness to travel
- Application submitted in English or German
Benefits
- Comprehensive onboarding program
- Secure employment position
- Fair and appropriate compensation
- Flexible working hours
- Remote work option
- Personal development opportunities
- Modern working environment
- Collaborative team culture