Harris Computer
Harris Computer
Harris Computer सार्वजनिक क्षेत्र, स्वास्थ्य सेवा, उपयोगिताओं और अन्य विशिष्ट उद्योगों के संगठनों के लिए अत्यंत महत्वपूर्ण सॉफ़्टवेयर विकसित और संचालित करता है। इसका पोर्टफोलियो पूरे उत्तरी अमेरिका, यूरोप, एशिया और ऑस्ट्रेलिया में 100,000 से अधिक ग्राहकों की सहायता करता है। इसकी टीमें संभावनाशील सॉफ़्टवेयर व्यवसायों का अधिग्रहण करने, उनके संचालन को मजबूत बनाने और टिकाऊ विकास को समर्थन देने पर केंद्रित हैं। एंटरप्राइज़ सॉफ़्टवेयर में अवसर तलाशने वाले उम्मीदवारों के लिए Harris Computer ऐसा व्यापक वातावरण प्रदान करता है, जो उद्योग-विशिष्ट उत्पादों और सेवाओं से निर्मित है और ग्राहकों को अपने संचालन संबंधी लक्ष्यों को हासिल करने में मदद करता है।

Remote Support Analyst - Canada

Resolve complex application, data, integration, and SQL issues for Cayenta utility and government software customers. Use customer support expertise, root-cause analysis, and AI-enabled tools to deliver accurate solutions.

विवरण

  • Resolve customer issues accurately and thoroughly within expected timeframes
  • Manage the support queue, taking ownership of issues through resolution or assigning them appropriately
  • Diagnose application, data, integration, architecture, and interface problems
  • Work with Environment Specialists, Product Management, R&D, Professional Services, and other analysts on complex cases
  • Communicate promptly with customers and provide clear, proactive ticket updates
  • Build strong knowledge of Cayenta applications to troubleshoot problems and answer functional questions
  • Use AI-enabled tools to research issues, analyze data, detect patterns, draft communications, and improve troubleshooting while verifying outputs
  • Evaluate AI-generated recommendations critically and remain responsible for information accuracy
  • Determine root causes and propose improvements to customers, Product Management, and internal teams
  • Record solutions, troubleshooting methods, and best practices to strengthen the team knowledge base
  • Apply Support Services agreements and identify requests that fall outside standard support
  • Find ways to improve products, processes, and the customer experience

आवश्यकताएँ

  • Professional experience in the utility industry is required
  • Hold a current, valid passport
  • Be legally authorized to travel internationally, including having visa-free eligibility or the visas required to enter Canada, the United States, and the Caribbean
  • Experience in customer support or technical support
  • Excellent communication skills and the ability to build trust while managing customer expectations
  • Strong analytical and problem-solving abilities
  • Ability to prioritize and manage several initiatives at the same time
  • Self-directed, adaptable, and effective working independently or with a team
  • Willingness to learn and adopt emerging technologies, including AI-enabled tools
  • Experience writing and troubleshooting SQL queries
  • Experience supporting Customer Information Systems or other enterprise software applications
  • Familiarity with relational databases and data analysis
  • Understanding of software support practices, including application configuration, integrations, and data troubleshooting
  • Experience interpreting application logs, troubleshooting interfaces, or analyzing system behavior is an asset
  • Experience with AI tools such as ChatGPT, Claude, Microsoft Copilot, or comparable platforms is an asset
  • A university degree or technical college diploma in Computer Science, Software Engineering, Information Technology, Software Development, or a related discipline is an asset

लाभ

  • Three weeks of vacation plus five personal days
  • Comprehensive medical, dental, and vision coverage from the first day of employment
  • Employee stock ownership
  • RRSP or 401(k) matching programs
  • Lifestyle rewards
  • Remote work

संबंधित नौकरियाँ

CorePower Yoga

Part-Time Yoga Teacher – South Boston

CorePower Yoga

Teach CorePower Yoga classes in South Boston while supporting students, studio operations, and an inclusive community. The part-time role combines instruction with front desk and studio ambassador duties.

खोलें
Daymark Health

Remote Oncology Nurse Navigator

Daymark Health

Provide virtual oncology triage, care coordination, and patient education for Daymark Health. Help patients navigate cancer care and connect with clinical and community support.

खोलें
CaixaBank

Operational Risk Data Scientist

CaixaBank

Join CaixaBank as an operational risk data scientist, building predictive models to estimate losses and assess organizational impact. The role includes advanced analytics and migrating processes to Google Cloud.

खोलें
CaixaBank

Operational Risk Data Scientist

CaixaBank

Build predictive models and Google Cloud data pipelines to support CaixaBank’s operational risk management. Contribute to loss estimation, reporting, and risk mitigation, with work based in Madrid or Barcelona.

खोलें
AlphaSys

Senior Salesforce Data Migration Specialist

AlphaSys

Lead end-to-end Salesforce data migrations for Australian nonprofits and charities, from strategy and ETL through testing and deployment. The role combines SQL and data engineering expertise with client workshops, team leadership and project delivery.

खोलें
Solitics

Account Executive

Solitics
11 – 50 कर्मचारी
SaaSफिनटेकविपणन

Sell Solitics’ platform through inbound and outbound efforts, leading sales cycles from prospecting to close. Build executive relationships and grow existing customer accounts.

खोलें
Expivia Interaction Marketing Group Inc.

Healthcare Call Center Representative

Expivia Interaction Marketing Group Inc.

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

खोलें
Lifelancer

Patient Monitoring Project Manager

Lifelancer

Manage remote implementations of GE HealthCare patient monitoring solutions for customers in the Dallas area. Coordinate project schedules, resources, equipment delivery and installation, testing, and clinical go-live.

खोलें
floLIVE

Assistant Controller

floLIVE

Oversee monthly close, statutory reporting, and consolidated audits at floLIVE. Support finance operations for its global IoT connectivity platform.

खोलें
One New Zealand

Business Development Manager, New Zealand

One New Zealand

Win mid-market and enterprise customers for One New Zealand’s telecommunications and ICT solutions. Build sales pipelines, executive relationships, and commercially successful outcomes.

खोलें