SIVAD Consulting
SIVAD Consulting
SIVAD Consulting मैरीलैंड स्थित महिलाओं के स्वामित्व वाली परामर्श और भर्ती कंपनी है, जो कॉर्पोरेट, सरकारी और गैर-लाभकारी संगठनों को उनकी आवश्यकताओं के अनुरूप प्रतिभा-अर्जन और कार्यबल समाधान प्रदान करती है। इसकी सेवाओं में भर्ती प्रबंधन, स्टाफ विस्तार, संसाधन प्रबंधन, सोर्सिंग विशेषज्ञ, कार्यक्रम और परियोजना प्रबंधन तथा व्यावसायिक प्रक्रियाओं का विश्लेषण और पुनःअभियांत्रिकी शामिल हैं। कंपनी परामर्श, लॉजिस्टिक्स और स्वास्थ्य सेवा क्षेत्रों में काम करती है तथा त्वरित सेवा, मजबूत ग्राहक साझेदारियों और पूरी भर्ती प्रक्रिया के दौरान उम्मीदवारों के सकारात्मक अनुभव पर जोर देती है।

Remote Customer Success Manager — United States

Customer Success Manager responsible for onboarding and retaining customers using a bookkeeping and accounting SaaS product. The role focuses on product adoption, renewals, support, customer education, and expansion revenue.

विवरण

  • Lead onboarding calls and train new customers on the product
  • Complete technical implementation tasks and help customers realize value quickly
  • Run working sessions, check-ins, team training, and quarterly business reviews
  • Encourage adoption of core features and advanced or upsell products
  • Partner with Account Executives to identify renewal risks
  • Maintain strong first-renewal and overall customer retention rates
  • Engage existing accounts proactively to help customers achieve their goals
  • Respond promptly to inbound customer support requests
  • Develop educational materials such as feature videos and user guides
  • Generate expansion revenue and grow MRR across existing accounts
  • Document best practices and create engagement templates for key milestones and user personas
  • Improve internal processes to reduce friction and strengthen customer success

आवश्यकताएँ

  • Professional experience in Customer Success or another customer- or client-facing role
  • Ability to navigate complex software products and teach customers how to use their features
  • Strong attention to detail, sound judgment, and a customer-focused approach
  • Two to three years of experience in a customer-facing role at an early-stage SaaS startup
  • Bookkeeping or accounting industry experience
  • Positive, engaging, and upbeat personality
  • Passion, drive, and motivation to achieve results
  • Interest in startup environments and taking on additional responsibilities
  • Experience onboarding customers to a software platform and driving product adoption is preferred
  • Track record of strong renewal or retention results; upsell or revenue-generation experience is a plus
  • Familiarity with modern SaaS tools such as Slack, Notion, or Salesforce
  • Comfort working in a fast-paced environment

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