Medtronic
Medtronic
Medtronic एक वैश्विक स्वास्थ्य प्रौद्योगिकी और विनिर्माण कंपनी है, जो जटिल चिकित्सा स्थितियों के लिए समाधान विकसित करती है। इसके कार्य में बड़े, अंतरराष्ट्रीय दलों और स्वास्थ्यसेवा पेशेवरों के साथ घनिष्ठ सहयोग शामिल है, ताकि उपचार, चिकित्सा पद्धतियों और चिकित्सा प्रौद्योगिकी तक पहुंच में सुधार किया जा सके। 150 से अधिक देशों में 95,000 से ज्यादा कर्मचारियों के साथ, Medtronic रोगी देखभाल को आगे बढ़ाने पर ध्यान केंद्रित करती है और अपने संचालन में समावेशन, विविधता, समानता तथा टिकाऊ प्रथाओं को बढ़ावा देती है।

Remote Customer Service Specialist in France

Support Medtronic’s healthcare technology customers with service and repair requests. Manage service systems, orders, quotations, invoicing, disputes, and spare-parts coordination.

विवरण

  • Provide administrative support by handling service requests, inquiries, and communications with customers, vendors, and internal teams.
  • Work independently on complex assignments, including situations where procedures are not fully established.
  • Communicate with customers and colleagues by phone and email, partnering with Service Engineers, workshop teams, and cross-functional departments.
  • Maintain service operations in platforms such as ServiceNow, SAP, and Salesforce.
  • Monitor orders, process invoicing and disputes, and arrange spare-parts logistics.
  • Create and track quotations for repairs, maintenance services, and parts sales.
  • Contribute to continuous improvement initiatives by identifying opportunities to streamline processes.
  • Follow quality requirements, complete assigned training, and ensure service and repair activities are carried through to completion.

आवश्यकताएँ

  • At least two years of relevant professional experience.
  • Background in customer service, preferably in healthcare or technical services.
  • Clear communication skills and a customer-focused approach.
  • Strong attention to detail and analytical ability.
  • Excellent organisation, planning, and time-management skills.
  • Proactive, self-directed approach suited to a fast-paced work environment.
  • Effective collaboration and interpersonal skills.
  • Salesforce experience is preferred.
  • Experience with SAP or another ERP platform is preferred; training is provided.
  • Professional proficiency in English.

लाभ

  • Competitive salary with a flexible benefits package.
  • Access to benefits, resources, and compensation plans intended to support different career and life stages.
  • Eligibility for the Medtronic Incentive Plan, a short-term incentive program.

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