Medtronic
Medtronic
Medtronic este o companie globală de tehnologie medicală și producție, care dezvoltă soluții pentru afecțiuni medicale complexe. Activitatea sa reunește echipe internaționale numeroase și o colaborare strânsă cu profesioniștii din domeniul sănătății pentru a îmbunătăți tratamentele, terapiile și accesul la tehnologia medicală. Cu peste 95.000 de angajați în mai mult de 150 de țări, Medtronic se concentrează pe dezvoltarea îngrijirii pacienților, susținând totodată incluziunea, diversitatea, echitatea și practicile sustenabile în cadrul operațiunilor sale.

Remote Customer Service Specialist in France

Support Medtronic’s healthcare technology customers with service and repair requests. Manage service systems, orders, quotations, invoicing, disputes, and spare-parts coordination.

Descriere

  • Provide administrative support by handling service requests, inquiries, and communications with customers, vendors, and internal teams.
  • Work independently on complex assignments, including situations where procedures are not fully established.
  • Communicate with customers and colleagues by phone and email, partnering with Service Engineers, workshop teams, and cross-functional departments.
  • Maintain service operations in platforms such as ServiceNow, SAP, and Salesforce.
  • Monitor orders, process invoicing and disputes, and arrange spare-parts logistics.
  • Create and track quotations for repairs, maintenance services, and parts sales.
  • Contribute to continuous improvement initiatives by identifying opportunities to streamline processes.
  • Follow quality requirements, complete assigned training, and ensure service and repair activities are carried through to completion.

Cerințe

  • At least two years of relevant professional experience.
  • Background in customer service, preferably in healthcare or technical services.
  • Clear communication skills and a customer-focused approach.
  • Strong attention to detail and analytical ability.
  • Excellent organisation, planning, and time-management skills.
  • Proactive, self-directed approach suited to a fast-paced work environment.
  • Effective collaboration and interpersonal skills.
  • Salesforce experience is preferred.
  • Experience with SAP or another ERP platform is preferred; training is provided.
  • Professional proficiency in English.

Beneficii

  • Competitive salary with a flexible benefits package.
  • Access to benefits, resources, and compensation plans intended to support different career and life stages.
  • Eligibility for the Medtronic Incentive Plan, a short-term incentive program.

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