Medtronic
Medtronic
Medtronic — күрделі медициналық жағдайларға арналған шешімдер әзірлейтін жаһандық денсаулық сақтау технологиялары және өндіріс компаниясы. Оның қызметі емдеу тәсілдерін, терапияларды және медициналық технологияларға қолжетімділікті жақсарту үшін ірі халықаралық командаларды медицина мамандарымен тығыз ынтымақтастықта біріктіреді. 150-ден астам елде 95 000-нан көп қызметкері бар Medtronic пациенттерге көрсетілетін көмекті дамытуға назар аудара отырып, өз қызметінің барлық бағыттарында инклюзияны, әртүрлілікті, теңдікті және тұрақты тәжірибелерді қолдайды.

Remote Customer Service Specialist in France

Support Medtronic’s healthcare technology customers with service and repair requests. Manage service systems, orders, quotations, invoicing, disputes, and spare-parts coordination.

Сипаттама

  • Provide administrative support by handling service requests, inquiries, and communications with customers, vendors, and internal teams.
  • Work independently on complex assignments, including situations where procedures are not fully established.
  • Communicate with customers and colleagues by phone and email, partnering with Service Engineers, workshop teams, and cross-functional departments.
  • Maintain service operations in platforms such as ServiceNow, SAP, and Salesforce.
  • Monitor orders, process invoicing and disputes, and arrange spare-parts logistics.
  • Create and track quotations for repairs, maintenance services, and parts sales.
  • Contribute to continuous improvement initiatives by identifying opportunities to streamline processes.
  • Follow quality requirements, complete assigned training, and ensure service and repair activities are carried through to completion.

Талаптар

  • At least two years of relevant professional experience.
  • Background in customer service, preferably in healthcare or technical services.
  • Clear communication skills and a customer-focused approach.
  • Strong attention to detail and analytical ability.
  • Excellent organisation, planning, and time-management skills.
  • Proactive, self-directed approach suited to a fast-paced work environment.
  • Effective collaboration and interpersonal skills.
  • Salesforce experience is preferred.
  • Experience with SAP or another ERP platform is preferred; training is provided.
  • Professional proficiency in English.

Артықшылықтар

  • Competitive salary with a flexible benefits package.
  • Access to benefits, resources, and compensation plans intended to support different career and life stages.
  • Eligibility for the Medtronic Incentive Plan, a short-term incentive program.

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