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Level 2 IT Support Engineer - Minnesota Remote
Provide Level 2 IT support to small and midsize businesses using CIT’s managed IT, cybersecurity, cloud, and physical security services. Troubleshoot infrastructure issues across networks, servers, desktops, and Microsoft Azure.
संयुक्त राज्य
मिनेसोटा$65,000 – $80,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीसहायता इंजीनियरविवरण
- Resolve and support customer issues across desktop, server, network infrastructure, and cloud environments.
- Administer and maintain customer systems, including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure.
- Triage high-impact tickets and use time and resources effectively.
- Deliver solutions that meet customer needs and support lasting customer success.
- Communicate consistently with customers and CIT colleagues in writing and verbally.
- Document support work, ticket progress, resolutions, and customer communications accurately.
- Achieve or surpass KPIs for resolution times, customer satisfaction, and related performance measures.
- Complete continuing education and role-related training.
- Take part in on-call and 24/7/365 shift rotations when scheduled.
- Handle additional duties and responsibilities as assigned.
- Conduct most interactions with end users remotely.
- Keep the camera enabled during internal and external meetings.
आवश्यकताएँ
- At least three years of professional experience in computer networking, NOC, or helpdesk environments.
- Advanced capability with network device management and configuration.
- Intermediate Microsoft 365 support knowledge and experience.
- Intermediate skills in Active Directory design, implementation, and administration.
- Intermediate knowledge of computer hardware and multiple operating systems, including Windows Desktop and Server, macOS, and virtualization platforms such as VMware, Microsoft Hyper-V, or Scale.
- Work effectively with minimal supervision.
- Investigate and resolve problems independently and collaboratively.
- Strong computer proficiency and typing skills.
- Join an on-call rotation that includes weekends and holidays.
- Authorization to work in the United States.
- Successful completion of criminal background and professional reference checks during hiring.
- A CJIS background check may be required after hiring based on team assignment.
- At least two years of managed service provider experience is preferred.
- CompTIA A+, CompTIA Network+, CCNA, or comparable industry certification is preferred.
- Earn CompTIA A+ and Network+ within the first year at CIT if not already certified.
लाभ
- Paid certifications from technology vendors.
- Continuing training and professional development.
- Generous flexible paid time off.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Life and disability insurance.
- 401(k) plan with an employer match.
- Paid time for volunteering.
- Paid parental leave.
- Flexible working hours.
- Employer-funded rewards and recognition program.
- Collaborative, enjoyable workplace centered on learning.
- Supportive work-life balance.
- Award-winning Twin Cities Best Workplace culture.
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