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CIT
CIT
51 – 200 Angajați
B2BConsultanțăSecuritate cibernetică
CIT, cunoscută și sub numele de Computer Integration Technologies, este o companie de servicii IT administrate și securitate cibernetică, care sprijină organizațiile prin monitorizare permanentă, detectarea amenințărilor, răspuns la incidente și operațiuni IT. Serviciile sale includ operațiuni de securitate administrate, recuperare în caz de dezastru, îndrumare privind guvernanța și conformitatea pentru cadre precum CMMC, NIST și HIPAA, precum și consultanță în domeniul inteligenței artificiale, axată pe implementarea Microsoft Copilot și adoptarea sigură a inteligenței artificiale. CIT oferă, de asemenea, achiziții de hardware, cablare structurată, implementări de soluții de securitate fizică Verkada și soluții tehnologice adaptate unor sectoare precum sănătatea, administrația publică, finanțele, producția și educația. Activitatea companiei îmbină securitatea proactivă, infrastructura rezilientă și suportul tehnologic pe termen lung pentru clienții săi.
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Locurile de muncă ale companiei

Level 2 IT Support Engineer - Minnesota Remote

Provide Level 2 IT support to small and midsize businesses using CIT’s managed IT, cybersecurity, cloud, and physical security services. Troubleshoot infrastructure issues across networks, servers, desktops, and Microsoft Azure.

USStatele Unite ale AmericiiMNMinnesota
65.000 $ – 80.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
AzureCloudFirewallurimacOSVMware

Descriere

  • Resolve and support customer issues across desktop, server, network infrastructure, and cloud environments.
  • Administer and maintain customer systems, including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure.
  • Triage high-impact tickets and use time and resources effectively.
  • Deliver solutions that meet customer needs and support lasting customer success.
  • Communicate consistently with customers and CIT colleagues in writing and verbally.
  • Document support work, ticket progress, resolutions, and customer communications accurately.
  • Achieve or surpass KPIs for resolution times, customer satisfaction, and related performance measures.
  • Complete continuing education and role-related training.
  • Take part in on-call and 24/7/365 shift rotations when scheduled.
  • Handle additional duties and responsibilities as assigned.
  • Conduct most interactions with end users remotely.
  • Keep the camera enabled during internal and external meetings.

Cerințe

  • At least three years of professional experience in computer networking, NOC, or helpdesk environments.
  • Advanced capability with network device management and configuration.
  • Intermediate Microsoft 365 support knowledge and experience.
  • Intermediate skills in Active Directory design, implementation, and administration.
  • Intermediate knowledge of computer hardware and multiple operating systems, including Windows Desktop and Server, macOS, and virtualization platforms such as VMware, Microsoft Hyper-V, or Scale.
  • Work effectively with minimal supervision.
  • Investigate and resolve problems independently and collaboratively.
  • Strong computer proficiency and typing skills.
  • Join an on-call rotation that includes weekends and holidays.
  • Authorization to work in the United States.
  • Successful completion of criminal background and professional reference checks during hiring.
  • A CJIS background check may be required after hiring based on team assignment.
  • At least two years of managed service provider experience is preferred.
  • CompTIA A+, CompTIA Network+, CCNA, or comparable industry certification is preferred.
  • Earn CompTIA A+ and Network+ within the first year at CIT if not already certified.

Beneficii

  • Paid certifications from technology vendors.
  • Continuing training and professional development.
  • Generous flexible paid time off.
  • Medical coverage.
  • Dental coverage.
  • Vision coverage.
  • Life and disability insurance.
  • 401(k) plan with an employer match.
  • Paid time for volunteering.
  • Paid parental leave.
  • Flexible working hours.
  • Employer-funded rewards and recognition program.
  • Collaborative, enjoyable workplace centered on learning.
  • Supportive work-life balance.
  • Award-winning Twin Cities Best Workplace culture.

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