Henry Schein
Henry Schein
Henry Schein एक वैश्विक स्वास्थ्य सेवा कंपनी है, जो चिकित्सा और दंत चिकित्सा प्रदाताओं को आधुनिक प्रैक्टिस संचालन में सहायता देने के लिए उत्पाद और सेवाएँ उपलब्ध कराती है। इसके प्रस्तावों में प्रैक्टिस प्रबंधन सॉफ़्टवेयर, बड़े उपकरण और प्रौद्योगिकी सेवाएँ शामिल हैं, जो स्वास्थ्य सेवा विशेषज्ञता को परिचालन और डिजिटल समाधानों के साथ जोड़ते हैं। 1932 में स्थापित Henry Schein नवाचार और अपनी वैश्विक गतिविधियों में रणनीतिक विस्तार के माध्यम से निरंतर विकास कर रही है, जिसका ध्यान स्वास्थ्य में सुधार और देखभाल तक पहुँच बढ़ाने पर है।

Head of Operations in Barcelona (Hybrid)

Lead a 40–50-person operations organization covering SaaS support, customer onboarding, go-live delivery, and operational governance in Barcelona. Drive automation, AI adoption, performance improvement, and scalable transformation.

विवरण

  • Lead a 40–50-person team spanning Application Support, Customer Onboarding and Go-Live, and operational governance
  • Establish clear operational structures, ownership, and accountability
  • Track and improve SLAs, KPIs, and overall service quality
  • Manage resource allocation and workload planning
  • Move support toward a predictive, performance-led operating model
  • Document, standardize, and improve operational workflows
  • Remove inefficiencies and minimize manual work
  • Develop scalable processes suited to a SaaS environment
  • Strengthen KPI ownership and reporting practices
  • Find automation opportunities across support and onboarding
  • Advance AI-enabled tools and establish measures for their effectiveness
  • Help teams adapt their responsibilities as technology evolves
  • Manage experienced team leaders and support cultural change
  • Explain organizational changes clearly and constructively
  • Foster engagement through results, ownership, and continuous improvement
  • Coordinate effectively across Operations, Product and Engineering, Sales, and HR
  • Lead transformation initiatives focused on measurable results, structure, and sustainable scale

आवश्यकताएँ

  • Track record managing a team of approximately 40–50 people
  • Experience running an ITIL-based Service Desk operation
  • Background in SaaS implementation, customer onboarding, and go-live delivery
  • Knowledge of operational governance, internal processes, SLAs, KPIs, and service quality
  • Experience with resource allocation and workload planning
  • Experience documenting, standardizing, optimizing, and scaling operational workflows
  • Experience applying automation and AI tools, including intelligent ticketing, knowledge automation, and predictive insights
  • Experience managing team leaders and guiding organizational change
  • Ability to work across Operations, Product and Engineering, Sales, and HR

संबंधित नौकरियाँ

MSD

Director, Global Policy and Government Relations

MSD

Lead global public policy strategy for cardiovascular and metabolic disease programs, including MASH and obesity. Develop policy solutions and advocate with healthcare stakeholders worldwide.

खोलें
Argano

Senior Director of Client Engagement, Canada (Remote)

Argano

Lead strategic client accounts at Argano, a digital consultancy. Build executive relationships, guide service delivery, grow revenue, and strengthen long-term partnerships.

खोलें
ITW

Channel Marketing Manager – Wisconsin (Remote)

ITW

Turn go-to-market strategies for industrial products into customer-ready channel programs. Coordinate U.S. execution, budgets, performance measures, and cross-functional partners.

खोलें
Apollo.io

Partner Development Manager, Remote (US)

Apollo.io

Build Apollo.io’s agency and consultancy partner ecosystem for its AI-native go-to-market platform. Recruit, enable, and activate partners.

खोलें
Danaher Corporation

Channel Partner Marketing Manager, EMEA

Danaher Corporation

Support SCIEX’s EMEA distributor network with partner marketing for life sciences and diagnostics solutions. Lead campaigns, events, lead governance, performance tracking, and marketing enablement.

खोलें
Unmind
ITW

ITW Channel Marketing Manager

ITW

Turn go-to-market priorities into customer and channel programs for ITW’s industrial business. Oversee delivery, budgets, performance measures, and cross-functional coordination.

खोलें
TerminixSIS India

Senior Social Media Manager, Rentokil Terminix

TerminixSIS India

Lead social strategy for Rentokil Terminix, a global pest control and services company. Grow the brands through audience engagement, influencer partnerships, and customer acquisition.

खोलें
Banner Health

Director of Digital Marketing

Banner Health

Lead Banner Health’s email, social media, SEO/AEO, and emerging digital marketing channels. Build teams, coordinate integrated campaigns, and improve measurable healthcare marketing results.

खोलें
BigCityBeats by WORLD CLUB DOME GmbH

Brand Partnership Manager – Live Entertainment

BigCityBeats by WORLD CLUB DOME GmbH

Build sponsorships, brand activations, and premium hospitality partnerships for World Club Dome events and artists. The role combines new business development, commercial negotiations, and partner support.

खोलें