Henry Schein este o companie globală din domeniul sănătății, care deservește furnizorii de servicii medicale și stomatologice prin produse și servicii concepute pentru a sprijini operațiunile cabinetelor moderne. Oferta sa cuprinde software pentru gestionarea cabinetelor, echipamente de mari dimensiuni și servicii tehnologice, reunind expertiza medicală cu soluții operaționale și digitale. Înființată în 1932, Henry Schein continuă să se dezvolte prin inovare și extindere strategică în cadrul operațiunilor sale globale, concentrându-se pe îmbunătățirea sănătății și extinderea accesului la îngrijire.
Head of Operations in Barcelona (Hybrid)
Lead a 40–50-person operations organization covering SaaS support, customer onboarding, go-live delivery, and operational governance in Barcelona. Drive automation, AI adoption, performance improvement, and scalable transformation.
Descriere
- Lead a 40–50-person team spanning Application Support, Customer Onboarding and Go-Live, and operational governance
- Establish clear operational structures, ownership, and accountability
- Track and improve SLAs, KPIs, and overall service quality
- Manage resource allocation and workload planning
- Move support toward a predictive, performance-led operating model
- Document, standardize, and improve operational workflows
- Remove inefficiencies and minimize manual work
- Develop scalable processes suited to a SaaS environment
- Strengthen KPI ownership and reporting practices
- Find automation opportunities across support and onboarding
- Advance AI-enabled tools and establish measures for their effectiveness
- Help teams adapt their responsibilities as technology evolves
- Manage experienced team leaders and support cultural change
- Explain organizational changes clearly and constructively
- Foster engagement through results, ownership, and continuous improvement
- Coordinate effectively across Operations, Product and Engineering, Sales, and HR
- Lead transformation initiatives focused on measurable results, structure, and sustainable scale
Cerințe
- Track record managing a team of approximately 40–50 people
- Experience running an ITIL-based Service Desk operation
- Background in SaaS implementation, customer onboarding, and go-live delivery
- Knowledge of operational governance, internal processes, SLAs, KPIs, and service quality
- Experience with resource allocation and workload planning
- Experience documenting, standardizing, optimizing, and scaling operational workflows
- Experience applying automation and AI tools, including intelligent ticketing, knowledge automation, and predictive insights
- Experience managing team leaders and guiding organizational change
- Ability to work across Operations, Product and Engineering, Sales, and HR