SICPA
SICPA
SICPA सुरक्षित पहचान और प्रमाणीकरण समाधान विकसित करती है, जो विभिन्न क्षेत्रों में पहचान दस्तावेज़ों और संवेदनशील जानकारी की सुरक्षा में मदद करते हैं। 1927 में स्थापित यह कंपनी 80 से अधिक राष्ट्रीयताओं का प्रतिनिधित्व करने वाले 3,000 से अधिक कर्मचारियों को साथ लाती है और गतिशील, अंतरराष्ट्रीय दृष्टिकोण वाले कार्य वातावरण में करियर के अवसर प्रदान करती है।

Field Service Technician – Quito, Ecuador (On-Site)

SICPA is seeking a Field Service Technician in Quito to provide Level 2 support, maintenance, installations, and calibrations for customer solutions. The full-time, on-site role supports customers and field operations across hardware, software, and operational systems.

विवरण

  • Deliver Level 2 technical support for hardware, software, and operational concerns
  • Investigate and resolve incidents within established service-level targets
  • Carry out preventive and corrective maintenance activities
  • Install, configure, maintain, and improve systems and applications
  • Monitor systems, troubleshoot faults, and complete scheduled calibrations
  • Keep technical records current and assist repair center operations
  • Coordinate service work with field technicians and support teams
  • Bridge communication between Level 2 and Level 3 support functions
  • Assist with deployments, upgrades, testing, and system validation
  • Escalate critical problems and contribute to incident resolution
  • Track service performance and support operational improvement efforts
  • Take part in on-call coverage and emergency interventions when needed
  • Provide on-site technical assistance to customers and operational personnel
  • Transfer technical knowledge and help strengthen local team capabilities
  • Advance continuous improvement, reliability, and service quality initiatives

आवश्यकताएँ

  • Technical diploma in electronics, electrical, mechanical, industrial, telecommunications, information technology, or a related discipline
  • At least five years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support
  • Background supporting equipment, systems, and customer operations
  • Strong diagnostic and troubleshooting skills
  • Experience with Microsoft Windows and Microsoft Office
  • Ability to assess mechanical, electrical, software, and application-related problems
  • Understanding of system monitoring, maintenance procedures, and technical documentation
  • Knowledge of computer networks and connectivity troubleshooting
  • Familiarity with IT support tools including FTP, SSH, PuTTY, SVN, and remote-access solutions
  • Knowledge of PLC configuration and basic programming
  • Customer-facing technical support experience is advantageous
  • Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory settings is desirable

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