Customers Bank एक वित्तीय संस्था है, जो छोटे व्यवसायों, व्यक्तियों और वाणिज्यिक ग्राहकों को चेकिंग खाते, नकदी प्रबंधन उपकरण, ऋण तथा विशेष वित्तीय समाधानों सहित बैंकिंग उत्पाद उपलब्ध कराती है। इसकी सेवाओं में रियल एस्टेट वित्तपोषण, वेंचर बैंकिंग, वैकल्पिक ऊर्जा वित्तपोषण और स्वास्थ्य सेवा वित्तपोषण जैसे क्षेत्र शामिल हैं। इसके अलावा, स्वास्थ्य सेवा, निर्माण और लॉजिस्टिक्स जैसे क्षेत्रों के लिए भी इसकी सेवाएँ प्रासंगिक हैं।
2009 में स्थापित Customers Bank वित्तीय सेवाओं की विशेषज्ञता को प्रौद्योगिकी-केंद्रित बैंकिंग उपकरणों और एक समर्पित टीम के साथ जोड़ता है। बैंक अपने ग्राहकों और स्थानीय समुदायों की सेवा करने के व्यापक दृष्टिकोण के तहत नवीकरणीय ऊर्जा परियोजनाओं और किफायती आवास सहित समुदाय-केंद्रित पहलों का भी समर्थन करता है।
Digital Client Relationship Manager at Customers Bank
Resolve client concerns and strengthen relationships at Customers Bank, a super-community bank. Help improve digital banking experiences, retention, and loyalty with personalized service.
विवरण
- Resolve client inquiries and address service issues.
- Build lasting relationships with clients.
- Tailor solutions to each client's needs.
- Review client feedback and behavior to identify insights.
- Enhance the digital banking experience.
- Support stronger client retention and loyalty.
- Maintain digital channels used to communicate with clients.
- Oversee transactions, risk controls, compliance, and account opening.
आवश्यकताएँ
- Be legally authorized to work in the United States without current or future sponsorship.
- Have at least five years of customer service or relationship management experience.
- Bring at least five years of experience in financial services.
- Have experience cross-selling financial products.
- Have a track record in customer service relationship management.
- Have supported commercial and consumer clients in a customer service role.
- Be comfortable using computers and customer service software, databases, and tools.
- Stay aware of emerging financial technology and its applications.
- Be able to think strategically and guide customers.
- Communicate clearly with clients in writing and conversation.
- Have managed relationships alongside transactions, risk management, compliance, and account opening.
- Know how to use Microsoft Office applications.
- Be familiar with Salesforce.
- Know computer systems and online and mobile banking applications.
- Have familiarity with AI and automation tools for productivity, efficient workflows, and client engagement.
- Work effectively both independently and collaboratively.
- Experience with FIS IBS and Q2 online banking is preferred.
लाभ
- Individual development plans.
- Reasonable accommodations are available to qualified people with disabilities.
- The employer supports equal opportunity and diversity, equity, and inclusion.