Customers Bank ir finanšu iestāde, kas apkalpo mazos uzņēmumus, privātpersonas un komerciālos klientus, piedāvājot bankas produktus, tostarp norēķinu kontus, naudas plūsmas pārvaldības rīkus, aizdevumus un specializētus finanšu risinājumus. Tās darbība aptver tādas jomas kā nekustamā īpašuma finansēšana, riska kapitāla uzņēmumu banku pakalpojumi, alternatīvās enerģijas finansēšana un veselības aprūpes finansēšana, kā arī tādas nozares kā veselības aprūpe, būvniecība un loģistika.
Customers Bank, kas dibināta 2009. gadā, apvieno finanšu pakalpojumu pieredzi ar tehnoloģijās balstītiem banku rīkiem un īpaši motivētu komandu. Banka atbalsta arī kopienu orientētas iniciatīvas, tostarp atjaunīgās enerģijas projektus un pieejamu mājokļu attīstību, tādējādi īstenojot plašāku pieeju klientu un vietējo kopienu apkalpošanai.
Digital Client Relationship Manager at Customers Bank
Resolve client concerns and strengthen relationships at Customers Bank, a super-community bank. Help improve digital banking experiences, retention, and loyalty with personalized service.
Apraksts
- Resolve client inquiries and address service issues.
- Build lasting relationships with clients.
- Tailor solutions to each client's needs.
- Review client feedback and behavior to identify insights.
- Enhance the digital banking experience.
- Support stronger client retention and loyalty.
- Maintain digital channels used to communicate with clients.
- Oversee transactions, risk controls, compliance, and account opening.
Prasības
- Be legally authorized to work in the United States without current or future sponsorship.
- Have at least five years of customer service or relationship management experience.
- Bring at least five years of experience in financial services.
- Have experience cross-selling financial products.
- Have a track record in customer service relationship management.
- Have supported commercial and consumer clients in a customer service role.
- Be comfortable using computers and customer service software, databases, and tools.
- Stay aware of emerging financial technology and its applications.
- Be able to think strategically and guide customers.
- Communicate clearly with clients in writing and conversation.
- Have managed relationships alongside transactions, risk management, compliance, and account opening.
- Know how to use Microsoft Office applications.
- Be familiar with Salesforce.
- Know computer systems and online and mobile banking applications.
- Have familiarity with AI and automation tools for productivity, efficient workflows, and client engagement.
- Work effectively both independently and collaboratively.
- Experience with FIS IBS and Q2 online banking is preferred.
Priekšrocības
- Individual development plans.
- Reasonable accommodations are available to qualified people with disabilities.
- The employer supports equal opportunity and diversity, equity, and inclusion.