Trendyol Group
Trendyol Group
Trendyol Group एक अंतरराष्ट्रीय ई-कॉमर्स कंपनी है, जो Türkiye, जर्मनी और संयुक्त अरब अमीरात सहित विभिन्न बाज़ारों में ग्राहकों को ऑनलाइन शॉपिंग प्लेटफ़ॉर्म उपलब्ध कराती है। इसका काम ई-कॉमर्स, लॉजिस्टिक्स और परामर्श के क्षेत्रों में फैला है और यह वैयक्तिकृत अनुभवों के माध्यम से खरीदारों को उनके लिए प्रासंगिक उत्पाद खोजने में मदद करने पर केंद्रित है। कंपनी सीमा-पार डिजिटल मार्केटप्लेस संचालित करने के हिस्से के रूप में गोपनीयता, कुकीज़, ट्रैकिंग तकनीकों और क्षेत्रीय नियामक आवश्यकताओं का भी प्रबंधन करती है।

Claims Management Specialist – Trendyol Group (Hybrid, Romania)

Manage shipment claims and delivery partners across Trendyol’s European e-commerce network. Use data analysis, root-cause investigation, and cross-functional coordination to improve fulfillment performance.

विवरण

  • Monitor claims involving lost, damaged, and delayed shipments across the EU.
  • Coordinate with carriers, delivery operations, warehouses, and finance to resolve claims promptly.
  • Maintain claim records and tracking logs while reporting compensation updates and financial KPIs.
  • Investigate rejection patterns and ticket data to identify root causes and address process gaps.
  • Find operational bottlenecks that inform claim-process improvements and regional launches.
  • Help maintain timely, efficient order fulfillment across the European delivery network.
  • Manage working relationships with 3PL providers and customs authorities.
  • Monitor performance metrics and apply best practices to improve delivery speed and efficiency.

आवश्यकताएँ

  • Bachelor’s degree from a reputable university, ideally in engineering, logistics, or a quantitative discipline.
  • Background in logistics operations or experience working with shipment and support-ticket data.
  • Advanced Excel proficiency, including pivot tables, formulas, and large operational datasets.
  • Strong analytical, data interpretation, and root-cause analysis abilities.
  • Skill in identifying patterns in large datasets and turning findings into actionable conclusions.
  • High attention to detail and reliable end-to-end follow-through across cross-functional teams.
  • Fluent Romanian and English, both written and spoken.

लाभ

  • Hybrid work arrangement with flexibility, including work-from-abroad and summer working options.
  • Personalized training allowance with access to learning opportunities.
  • Annual budget for selected training courses or conferences.
  • Access to a Learning Management System.
  • In-person learning sessions held throughout the year.
  • Meaningful responsibility from the first day.
  • Hands-on growth supported by expert guidance and global mentoring.
  • Team rituals, company events, and social activities.
  • A diverse, international, collaborative workplace with a startup-oriented spirit.

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