WellDyne dorixona imtiyozlarini boshqarish va maxsus dorixona xizmatlariga ixtisoslashgan sog‘liqni saqlash va farmatsevtika xizmatlari kompaniyasidir. Kompaniya retsept bo‘yicha beriladigan dorilar uchun chegirma dasturlari, foydalanishni boshqarish, pochta orqali buyurtma berish va markazlashtirilgan dorixona operatsiyalari, shuningdek, autsorsing asosidagi dorixona xizmatlarini taklif etadi. WellDyne, ayniqsa yuqori narxdagi maxsus dori vositalari bo‘yicha tajribasiga tayangan holda, dori xarajatlari va davolash natijalarini yaxshilashga yordam berish uchun klinik dasturlar, davolanishga rioya qilishni qo‘llab-quvvatlash, ma’lumotlar tahlili va a’zolar bilan shaxsiylashtirilgan muloqotni birlashtiradi. Kompaniya moslashuvchan reja dizayni, maxsus hisob boshqaruvi va sohaga yo‘naltirilgan klinik imkoniyatlar orqali an’anaviy PBM modellariga muqobil xizmat ko‘rsatadi.
Specialty Pharmacy Customer Care Manager (Hybrid, United States)
Lead specialty pharmacy customer care operations, supervisors, contact center performance, and patient experience. Oversee compliance, reporting, escalations, and continuous improvement across a hybrid United States role.
Tavsif
- Manage the customer experience for specialty pharmacy services
- Lead Specialty Customer Care Supervisors and promote consistent service across every communication channel
- Partner closely with Specialty Pharmacy Operations and Client Services
- Make operational decisions, oversee performance, and advance continuous improvement programs
- Direct teams toward accurate, consistent, and high-quality customer care delivery
- Coach and develop leaders while building accountability and service excellence
- Manage specialty contact center operations alongside Work Force Optimization
- Monitor service levels, quality standards, and performance measures to ensure targets are achieved
- Work with the specialty pharmacy pharmacist-in-charge to support pharmacy objectives
- Coordinate with employees, providers, patients, and vendors to improve access to therapy
- Assess workflows, apply best practices, shorten wait times, and support better patient outcomes
- Compile, evaluate, and present program metrics to senior leadership
- Maintain compliance with HIPAA, accreditation requirements, and company policies
- Resolve escalated issues involving patients, providers, clients, and operations
- Support recruitment, onboarding, training, performance reviews, and succession planning
- Direct quality improvement efforts and corrective action plans
- Promote accountability, professionalism, ongoing improvement, and patient-focused care
- Handle additional responsibilities as assigned
Talablar
- A high school diploma is required
- At least three years of experience leading teams in healthcare or a service-focused environment
- Experience working with cross-functional partners such as Implementation, Client Services, and WFO
- Strong knowledge of pharmacy operations
- Proven ability to lead teams and develop employees
- Knowledge of healthcare regulations, HIPAA, and accreditation requirements
- Excellent written and verbal communication skills
- Strong analytical, reporting, and problem-solving capabilities
- Experience using healthcare technology, CRM platforms, and reporting tools
- Ability to balance competing priorities in a fast-paced setting
- Advanced proficiency with Microsoft Office, especially Excel and PowerPoint
- Ability to influence cross-functional partners and lead organizational change
- Availability to work flexible hours when needed in a 24/7 environment
- Ability to spend most of the workday seated while using a computer and phone headset
- Sufficient hand-eye coordination and manual dexterity to operate standard office equipment during extended sitting
- Ability to handle occasional high-pressure situations involving customers or clients
Imtiyozlar
- WellDyne provides equal employment opportunity and prohibits discrimination
- Occasional travel may be required