LogoFresh Jobs Ahead
Thrive
Thrive
1 001 – 5 000 Xodimlar
KiberxavfsizlikKonsalting
Thrive o‘rta va yirik korxonalar uchun boshqariladigan IT, bulutli texnologiyalar va kiberxavfsizlik xizmatlariga ixtisoslashgan B2B texnologik xizmatlar kompaniyasidir. Kompaniyaning xavfsizlik yo‘nalishi boshqariladigan aniqlash va javob berish, yakuniy qurilmalar va tarmoqlarni himoyalash, zaifliklarni boshqarish, penetratsion testlar, xavfsizlik devorlari, hodisalarga javob berish, elektron pochta va DNS xavfsizligi, shuningdek Microsoft 365 va Azure xavfsizligini qamrab oladi. Thrive bulutli operatsiyalar, falokatlardan keyin tiklash, kolokatsiya, boshqariladigan tarmoqlar, ServiceNow asosidagi IT xizmatlarini boshqarish, rahbarlar uchun texnologik maslahat va muvofiqlik dasturlarini ham qo‘llab-quvvatlaydi. Kompaniya moliyaviy xizmatlar, sog‘liqni saqlash, davlat sektori, ta’lim, hayot fanlari va professional xizmatlar kabi sohalardagi mijozlar bilan ishlaydi hamda konsaltingni doimiy boshqariladigan xizmatlar bilan birlashtiradi.
LinkedIn
Kompaniyadagi ish o‘rinlari

Service Operations Manager

Lead managed IT engineering support teams at Thrive, with responsibility for service delivery and client operations. Improve SLA performance, customer success, and the scale of cross-functional services.

USAmerika Qo‘shma ShtatlariNYNyu-York
80 000 $ – 105 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaOperatsiyalar

Tavsif

  • Lead and grow engineering support teams.
  • Manage daily service performance and operational standards across assigned accounts.
  • Keep services aligned with SLAs, KPIs, and customer expectations.
  • Create consistent processes for documentation, communications, quality, and escalations.
  • Monitor operations, spot risks, and address issues early.
  • Help plan capacity, distribute workloads, and allocate resources.
  • Act as the main operational contact for assigned clients.
  • Align engineering support with client priorities and business goals.
  • Coordinate with Account Management, Project Delivery, Engineering, and Central Services.
  • Join customer reviews, service discussions, and roadmap planning.
  • Evaluate customer experience and improve satisfaction, reliability, and value.
  • Turn customer feedback into improvements for engineering and service teams.
  • Prepare for renewals and identify potential expansion opportunities.
  • Monitor SLA results, response and resolution times, backlog, customer sentiment, service health, and operational reporting.
  • Use operational data to improve team performance and share trends with leaders and clients.
  • Help onboard new customers and technologies.
  • Deliver initiatives that increase efficiency, quality, and scalability.
  • Keep staffing plans aligned with budgets.
  • Contribute to hiring, onboarding, and workforce planning.

Talablar

  • Have experience leading engineering or technical support teams in managed services or enterprise IT.
  • Understand incident, request, change, and problem management.
  • Have experience with global service delivery models.
  • Show the ability to develop, mentor, and grow engineering teams.
  • Have supported complex customer environments with strict SLAs, regulatory controls, and high availability needs.
  • Be able to analyze operational data, identify trends, and drive improvements based on metrics.
  • Communicate technical and operational information clearly.
  • Have a track record of building and maintaining client relationships.
  • Have worked across Project Delivery, Account Management, Engineering, and operational teams.
  • Balance operational oversight with process improvement and scaling services.
  • Have managed remote, distributed teams across multiple regions or time zones.
  • ITIL Foundation certification or practical ITIL experience is strongly preferred.
  • Have strong organizational, problem-solving, and prioritization skills.
  • Be willing to work outside standard business hours when needed.
  • Be comfortable handling major incidents and escalations or participating in an on-call rotation.

Imtiyozlar

  • Eligible for a bonus.
  • Training and guidance to support career growth.
  • Opportunities to develop professional skills.
  • Hybrid work arrangement.

O‘xshash ish o‘rinlari

Cloudflare

Operations Manager, Strategic Partnerships

Cloudflare
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaMarketing
USAmerika Qo‘shma ShtatlariCAKaliforniyaNYNyu-YorkTXTexas
181 000 $ – 260 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaOperatsiyalar
Go

Cloudflare seeks an operations manager to build systems and feedback loops for its strategic partnerships team. The role also turns technical and partner insights into go-to-market materials and coordinates pilot launches.

Ochish
American Physical Society

Operations Administrator, External Affairs

American Physical Society
201 – 500 Xodimlar
FanNotijoratTa’lim
USAmerika Qo‘shma ShtatlariMDMerilendNYNyu-YorkWAVashington
66 870 $ – 91 110 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaOperatsiyalar
PMP

Provide operational and administrative support to the American Physical Society’s external affairs teams, including budget, meeting, event, vendor, and reporting coordination. Support day-to-day operations at the Society’s Washington, D.C. office.

Ochish
Softheon

Client Operations Analyst at Softheon

Softheon
201 – 500 Xodimlar
H1B vizasi homiysiKonsaltingSog‘liqni saqlashTibbiy sug‘urta
USAmerika Qo‘shma ShtatlariCTKonnektikutFLFloridaILIllinoysMDMerilendMIMichiganNJNyu-JersiNYNyu-YorkNCShimoliy KarolinaPAPensilvaniyaTNTennessiTXTexas
50 000 $ – 55 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaOperatsiyalar
SQL

Support clients and members using Softheon’s health insurance administration software. Resolve inquiries, investigate issues, analyze data, and coordinate escalations.

Ochish