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Legatics
Legatics
51 – 200 Xodimlar
Malakali ishchi vizasi homiysiHuquqSaaS
Legatics builds legal transaction management software for law firms and corporate legal teams. Its platform brings document and signature management together with digital transaction lists, helping teams coordinate deals across Banking & Finance, Capital Markets and Real Estate. Shared workflows, templates, audit trails and real-time insights support transaction oversight while reducing manual work. Legatics is a legal technology and SaaS company founded in 2016; the supplied profile describes a team of 51–200 employees and provides no specific open roles.
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Kompaniyadagi ish o‘rinlari

Senior Customer Success Manager, LegalTech

Lead onboarding, training and product adoption for Legatics’ strategic law firm customers. Use customer insights to strengthen engagement across the UK and US.

GBBuyuk BritaniyaGibridTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Lead customer and practice group implementations, from workspace configuration to the first live matter.
  • Accelerate onboarding for proof-of-value customers.
  • Deliver end-user and practice-area training, workshops and webinars both online and in person.
  • Demonstrate advanced product capabilities to help customers adopt new use cases.
  • Keep users informed about product releases.
  • Develop internal champions and identify further customer advocates.
  • Expand enablement with tools such as Claude, creating training resources, knowledge base content and usage reports.
  • Work with Account Managers to develop account and adoption plans.
  • Analyse usage, develop adoption stories and recommend next steps.
  • Provide enablement across customer offices and practice groups.
  • Record user groups, champions and active users in Salesforce.
  • Prepare monthly and interim usage reports, and contribute to QBRs and check-ins.
  • Recommend next steps and join customer reviews when requested by the Account Manager.
  • Monitor account health and usage, identifying churn risks and expansion opportunities.
  • Maintain evidence of customer readiness for renewal.
  • Brief Account Managers after customer conversations.
  • Identify opportunities to develop customer success stories.
  • Help resolve escalations and provide initial triage as needed.
  • Capture user feedback and feature requests for the Product team.
  • Travel within the region to deliver end-user training.
  • Join Account Managers on senior stakeholder visits and at customer events.
  • Share knowledge and effective practices across the Customer team.
  • Coach and support junior colleagues.
  • Partner with the VP, Customer on strategic initiatives.
  • Performance is assessed through adoption growth, time to first live matter, account health and usage coverage, and renewal readiness.

Talablar

  • Extensive B2B SaaS customer success experience and a record of increasing adoption across accounts with large user populations.
  • Practical experience leading onboarding and implementation, including platform setup, configuration and integrations.
  • Confidence designing and delivering training, workshops and demos for users at all levels, online and in person.
  • Ability to use customer usage and health data to produce clear reports, insights and actionable recommendations.
  • Track record of building champions and strong relationships with end users across teams and offices.
  • Strong product aptitude and ability to learn complex software quickly and explain it clearly.
  • Organised, composed approach to support and triage, with sound judgment in escalating issues to product and engineering teams.
  • Ability to work closely with commercial colleagues.
  • Proficiency with AI tools such as Claude in daily work, including checking generated outputs for accuracy.
  • Ability to demonstrate measurable adoption gains from enablement.
  • Proactive approach and interest in continuous growth.
  • Ability to build constructive cross-team relationships and offer respectful, direct feedback.
  • Excellent written and spoken communication, including presentations to large groups and senior stakeholders.
  • Experience using Salesforce or a comparable CRM.
  • Willingness to travel regularly, including to the United States.
  • Experience mentoring or coaching junior customer success colleagues is an advantage.
  • LegalTech experience is an advantage.
  • Knowledge of legal workflows and transaction management is an advantage.
  • Familiarity with APIs and AI integrations is an advantage.

Imtiyozlar

  • Salary based on experience.
  • 25 days of annual leave, plus public holidays.
  • Early finish around lunchtime on the last Friday of each month.
  • Private medical insurance through Bupa.
  • Healthshield cash plan for everyday care, including dental, optical and physiotherapy.
  • NEST pension.
  • Personal learning and development budget.
  • Enhanced parental leave.
  • Opportunities for accelerated professional development and career progression.
  • Join a skilled, supportive team at a growing LegalTech company.
  • Collaborative workplace culture.
  • Regular social events.

O‘xshash ish o‘rinlari

Peraton

Senior Hybrid Connectivity Engineer

Peraton
H1B vizasi homiysiKonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariVAVirjiniya
112 000 $ – 179 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMuhandis
AWSBulutDNSKiberxavfsizlikKubernetesTarmoqlararo ekranlarTCP/IPTypeScript

Designs and troubleshoots connectivity across AWS classified cloud, Kubernetes, and on-premises networks. Supports Peraton’s national security and government technology missions.

Ochish