TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Portuguese Customer Support Specialist — Singapore
Support shoppers and vehicle owners by phone, email, chat, and social channels. Help TDCX deliver customer experience services to clients worldwide.
Tavsif
- Manage daily customer relationships throughout the shopping and ownership journey.
- Build product knowledge across products and regions to identify customer needs and provide effective solutions.
- Represent the client’s brand, values, and mission.
- Assist customers by phone, email, chat, and social channels.
- Resolve pre-sale and post-sale inquiries, including arranging help for mechanical or electrical failures.
- Take ownership of customer issues and resolve them promptly in line with KPIs and SLAs.
- Prioritize customer feedback and feature requests, escalating them to the appropriate teams.
- Manage lead generation, assignment, and follow-up.
- Identify process or product gaps and implement or recommend improvements.
- Carry out other assigned duties and support the implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.
Talablar
- At least one year of experience in a similar role.
- Advanced English proficiency and native Romanian proficiency.
- Emotional maturity and a strong interest in customer experience.
- Curiosity, attentive listening, respect for others, and a collaborative attitude.
- A proactive, results-focused approach, with the ability to work independently and handle varied situations.
- Adaptability and patience when responding to different personalities, with tolerance and empathy.
- Clear communication with customers and teammates on both technical and non-technical topics.
- An interest in people; an interest in cars is a bonus.
Imtiyozlar
- Competitive pay and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- High-quality workspaces.
- Team activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- A convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.