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USAA
USAA
H1B vizasi homiysiBank ishiMoliyaSug‘urta
USAA AQSh harbiy xizmatining amaldagi va sobiq a’zolari hamda ularning oilalariga xizmat ko‘rsatishga yo‘naltirilgan moliyaviy xizmatlar kompaniyasidir. Kompaniya takliflari xavfsiz raqamli vositalar va a’zolarga yo‘naltirilgan xizmat ko‘rsatish orqali qo‘llab-quvvatlanadigan bank, sug‘urta va investitsiya mahsulotlarini qamrab oladi. USAA a’zolariga moliyaviy hayotini boshqarishda yordam berish uchun moliyaviy texnologiyalar, xatarlarni boshqarish, operatsiyalar va mijozlar tajribasi yo‘nalishlarida ishlaydigan jamoalarni birlashtiradi.
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Kompaniyadagi ish o‘rinlari

Mid-Level Contact Center Voice Engineer

Support USAA’s Cisco contact center, cloud integrations, and automation infrastructure. Troubleshoot production systems and build infrastructure as code for services used by military members.

USAmerika Qo‘shma ShtatlariTXTexas
93 770 $ – 179 240 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili
AWSBulutDNSGoLinuxPythonSQLTarmoqlararo ekranlarTCP/IPVoIP

Tavsif

  • Design scalable IT infrastructure.
  • Implement system changes consistently and independently.
  • Automate service delivery and maintenance.
  • Build system monitoring and operational tools.
  • Troubleshoot IT systems to resolve complex production issues.
  • Recommend improvements to management.
  • Analyze major outages and identify ways to improve systems.
  • Apply engineering best practices, concepts, and patterns.
  • Understand customer needs and develop solutions with some guidance.
  • Assess potential technology solutions with some oversight.
  • Mentor junior engineers and, where appropriate, peers.
  • Build software-defined infrastructure as code within CI/CD pipelines.
  • Identify, assess, monitor, and manage business risks in line with risk and compliance policies and procedures.
  • Support technologies that enable millions of member interactions in USAA’s Contact Center Technologies organization.

Talablar

  • Bachelor’s degree, or four years of relevant education and/or experience.
  • Four years of infrastructure experience demonstrating technical depth in specific disciplines or technologies, or applicable IT experience.
  • Two years of experience creating, modifying, and maintaining infrastructure and individual system components.
  • Business acumen covering operations, risk management, industry practices, and emerging trends.
  • Knowledge of designing scalable IT infrastructure, implementing system changes, or automating service delivery and maintenance.
  • Basic knowledge of cloud technologies and tools.
  • Understanding of Cisco UCCE architecture and its core components.
  • Strong troubleshooting and log analysis skills across contact center applications.
  • Experience querying SQL and analyzing data.
  • Understanding of CTI integrations, REST APIs, JSON, and OAuth concepts.
  • Knowledge of contact center call flows, SIP/VoIP, and related protocols.
  • Experience supporting platform upgrades, migrations, and cutovers.
  • Python and/or Go development experience for automation and operational tools.
  • AWS fundamentals and cloud experience; exposure to AWS Connect is preferred.
  • Fundamental Windows and Linux administration skills.
  • Networking fundamentals, including DNS, TCP/IP, SSL/TLS, load balancing, and firewalls.
  • Interest in DevOps, automation, and infrastructure as code.
  • Ability to collaborate across infrastructure, applications, integrations, and development teams.
  • Strong analytical and problem-solving skills, with an interest in learning new technologies.
  • Self-directed approach, strong communication skills, and production support experience.
  • Must not require immigration support or visa sponsorship now or in the future.

Imtiyozlar

  • Flexible work arrangement with office presence four days per week.
  • Performance-based pay incentives, subject to overall corporate and individual performance and the discretion of the USAA Board of Directors.
  • Medical, dental, and vision plans.
  • 401(k) plan.
  • Pension.
  • Life insurance.
  • Parental benefits.
  • Adoption assistance.
  • Paid time off.
  • Paid holidays.
  • 16 paid volunteer hours.
  • Wellness programs.
  • Career path planning.
  • Continuing education assistance.

O‘xshash ish o‘rinlari

AT&T

AT&T Call Center Sales Representative — Hybrid in San Antonio

AT&T
H1B vizasi homiysiTelekommunikatsiyalarTexnologiya va innovatsiya
USAmerika Qo‘shma ShtatlariTXTexas
20 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili

AT&T is hiring a call center sales representative for a hybrid San Antonio role covering customer service, sales, billing, and basic technical support. The position includes paid training and commission opportunities.

Ochish