LogoFresh Jobs Ahead
USAA
USAA
H1B वीज़ा प्रायोजकबीमाबैंकिंगवित्त
USAA एक वित्तीय सेवा कंपनी है, जो अमेरिकी सेना के वर्तमान और पूर्व सदस्यों तथा उनके परिवारों की सेवा पर केंद्रित है। इसके उत्पादों और सेवाओं में बैंकिंग, बीमा और निवेश शामिल हैं, जिन्हें सुरक्षित डिजिटल टूल और सदस्यों पर केंद्रित सेवा का समर्थन प्राप्त है। कंपनी वित्तीय प्रौद्योगिकी, जोखिम, संचालन और ग्राहक अनुभव के क्षेत्रों में काम करने वाली टीमों को साथ लाती है, ताकि उसके सदस्य अपने वित्तीय जीवन को बेहतर ढंग से संभाल सकें।
LinkedIn
कंपनी की नौकरियाँ

Mid-Level Contact Center Voice Engineer

Support USAA’s Cisco contact center, cloud integrations, and automation infrastructure. Troubleshoot production systems and build infrastructure as code for services used by military members.

USसंयुक्त राज्यTXटेक्सास
$93,770 – $1,79,240 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधि
AWSDNSGoLinuxPythonSQLTCP/IPVoIPक्लाउडफ़ायरवॉल

विवरण

  • Design scalable IT infrastructure.
  • Implement system changes consistently and independently.
  • Automate service delivery and maintenance.
  • Build system monitoring and operational tools.
  • Troubleshoot IT systems to resolve complex production issues.
  • Recommend improvements to management.
  • Analyze major outages and identify ways to improve systems.
  • Apply engineering best practices, concepts, and patterns.
  • Understand customer needs and develop solutions with some guidance.
  • Assess potential technology solutions with some oversight.
  • Mentor junior engineers and, where appropriate, peers.
  • Build software-defined infrastructure as code within CI/CD pipelines.
  • Identify, assess, monitor, and manage business risks in line with risk and compliance policies and procedures.
  • Support technologies that enable millions of member interactions in USAA’s Contact Center Technologies organization.

आवश्यकताएँ

  • Bachelor’s degree, or four years of relevant education and/or experience.
  • Four years of infrastructure experience demonstrating technical depth in specific disciplines or technologies, or applicable IT experience.
  • Two years of experience creating, modifying, and maintaining infrastructure and individual system components.
  • Business acumen covering operations, risk management, industry practices, and emerging trends.
  • Knowledge of designing scalable IT infrastructure, implementing system changes, or automating service delivery and maintenance.
  • Basic knowledge of cloud technologies and tools.
  • Understanding of Cisco UCCE architecture and its core components.
  • Strong troubleshooting and log analysis skills across contact center applications.
  • Experience querying SQL and analyzing data.
  • Understanding of CTI integrations, REST APIs, JSON, and OAuth concepts.
  • Knowledge of contact center call flows, SIP/VoIP, and related protocols.
  • Experience supporting platform upgrades, migrations, and cutovers.
  • Python and/or Go development experience for automation and operational tools.
  • AWS fundamentals and cloud experience; exposure to AWS Connect is preferred.
  • Fundamental Windows and Linux administration skills.
  • Networking fundamentals, including DNS, TCP/IP, SSL/TLS, load balancing, and firewalls.
  • Interest in DevOps, automation, and infrastructure as code.
  • Ability to collaborate across infrastructure, applications, integrations, and development teams.
  • Strong analytical and problem-solving skills, with an interest in learning new technologies.
  • Self-directed approach, strong communication skills, and production support experience.
  • Must not require immigration support or visa sponsorship now or in the future.

लाभ

  • Flexible work arrangement with office presence four days per week.
  • Performance-based pay incentives, subject to overall corporate and individual performance and the discretion of the USAA Board of Directors.
  • Medical, dental, and vision plans.
  • 401(k) plan.
  • Pension.
  • Life insurance.
  • Parental benefits.
  • Adoption assistance.
  • Paid time off.
  • Paid holidays.
  • 16 paid volunteer hours.
  • Wellness programs.
  • Career path planning.
  • Continuing education assistance.

संबंधित नौकरियाँ

A

Senior HR Call Center Representative

AdNet/AccountNet Inc.
51 – 200 कर्मचारी
कानूनीपरामर्शस्वास्थ्य सेवा
USसंयुक्त राज्यTXटेक्सास
$23 – $24 / घंटा
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधि
RPAServiceNow

Deliver Tier 1 HR support to employees through phone, chat, email, and case management tools. Resolve inquiries and guide employees to the right resources and services.

खोलें
AT&T

AT&T Call Center Sales Representative — Hybrid in San Antonio

AT&T
H1B वीज़ा प्रायोजकदूरसंचारप्रौद्योगिकी और नवाचार
USसंयुक्त राज्यTXटेक्सास
$20 / घंटा
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधि

AT&T is hiring a call center sales representative for a hybrid San Antonio role covering customer service, sales, billing, and basic technical support. The position includes paid training and commission opportunities.

खोलें