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H1B vizasi homiysiKonsaltingMarketingSaaS
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Kompaniyadagi ish o‘rinlari

Help Agent Manager, Service Cloud at Salesforce (Hybrid, New York City)

Salesforce seeks a Help Agent Manager to improve autonomous case resolution across Service Cloud and Field Service. The role leads analytics, Agent Skills, roadmap planning, and partnerships supporting service delivery.

USAmerika Qo‘shma ShtatlariCAKaliforniyaMAMassachusetsNJNyu-JersiNYNyu-YorkWAVashington
117 400 $ – 177 600 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaBulut muhandisi
BulutTableau

Tavsif

  • Support Help Agent resolution-rate performance across Service Cloud and Field Service
  • Develop and execute resolution-rate improvement plans informed by data-driven opportunity analysis
  • Manage a portfolio of Agent Skills and identify opportunities to expand Help Agent capabilities
  • Work with Product Management and Engineering to prioritize roadmap initiatives that enable new Agent Skills
  • Serve as an embedded partner to Service Cloud Technical Support Delivery teams
  • Contribute to the operating rhythm across Service Cloud stakeholders
  • Maintain scorecards covering resolution-rate trends, leading challenges, and skills and opportunity coverage
  • Support content strategy and data-management planning to improve Help Agent performance
  • Produce error-analysis reports and opportunity analytics
  • Collaborate with Agent Managers, Cloud Technical Leads, Service Cloud and Field Service leaders, AI Tooling, Agent Evaluations, Product Management, Engineering, Digital Success for Mergers & Acquisitions, and content teams

Talablar

  • Bachelor’s degree in Business, Computer Science, Data Analytics, or a related discipline
  • At least four years of experience in program management, product management, service delivery, product operations, software development, or a related area
  • Strong analytical skills and a data-driven approach to decision-making
  • Proven ability to work across Product, Engineering, and Customer Success teams
  • Excellent written and verbal communication, including stakeholder management
  • Familiarity with AI, conversational AI, or support-automation technologies
  • Proactive approach to roadmap development and engagement with Engineering
  • Fluent written and spoken English
  • Preferred: Experience with Salesforce Service Cloud and/or Field Service
  • Preferred: Experience managing the performance of help agents, chatbots, or virtual assistants
  • Preferred: Experience with self-help resolution metrics, support-case analysis, or top-case-driver classification frameworks
  • Preferred: Familiarity with agentic observability tools, Gemini, Claude Code, Slackbot, Tableau dashboards, or comparable analytics platforms
  • Preferred: Interest in programs connecting AI systems with human support teams
  • Preferred: Experience supporting developer- or administrator-focused customer communities

Imtiyozlar

  • Time-off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Employee stock purchase program
  • Incentive compensation may be available for certain roles
  • Equity may be available for certain roles
  • Reasonable accommodation during the application or recruiting process

O‘xshash ish o‘rinlari

Qonto

Anti-Financial Crime Officer, French Market

Qonto
501 – 1 000 Xodimlar
B2BBank ishiFintex
FRFransiyaGibridTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: fransuzchaMoliyaviy jinoyat

Review French suspicious activity investigations and reports for Qonto, and strengthen anti-money laundering detection and controls. Improve procedures and support financial crime teams through quality reviews, emerging risk analysis, and project work.

Ochish
Darkhorse Tech, Inc.

Tier 1 Help Desk Technician, Remote (Hawaii Hours)

Darkhorse Tech, Inc.
11 – 50 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma Shtatlari
40 000 $ – 45 000 $ / yil
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaIT yordami
macOS

Provide first-contact IT support to dental practices, troubleshooting systems and documenting resolutions. The full-time remote role follows Hawaii Standard Time business hours, with limited Saturday on-call coverage.

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Fieldguide

Remote Product Support Representative

Fieldguide
11 – 50 Xodimlar
H1B vizasi homiysiKonsaltingSog‘liqni saqlashSun’iy intellekt
USAmerika Qo‘shma Shtatlari
52 000 $ – 75 000 $ / yil
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Help Fieldguide customers use its audit and assurance automation platform by resolving technical issues and guiding onboarding. The role also supports retention, product feedback, beta rollouts, and customer resources.

Ochish
Fieldguide

Product Support Representative, UK Remote

Fieldguide
11 – 50 Xodimlar
H1B vizasi homiysiKonsaltingSog‘liqni saqlashSun’iy intellekt
GBBuyuk Britaniya
35 000 £ – 50 000 £ / yil
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Help Fieldguide customers use its audit automation platform by resolving technical issues and improving onboarding. Partner with Engineering, Product, and Design to share customer feedback and support feature trials.

Ochish
Superior Virtual Solutions, LLC

Florida Remote Nonprofit Fundraising Support Specialist

Superior Virtual Solutions, LLC
1 – 10 Xodimlar
KonsaltingLogistikaMarketing
USAmerika Qo‘shma ShtatlariFLFlorida
13 $ – 15 $ / soat
MasofaviyShartnomaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Handle inbound donor calls for established nonprofit fundraising campaigns from a remote setting. Process donations and pledges using approved scripts and procedures while meeting compliance standards.

Ochish