Darkhorse Tech, Inc. provides IT services built for dental practices. Its team helps dental offices manage HIPAA-related technology needs, connect systems across multiple practices, and get responsive support when technical issues arise, so clinicians can stay focused on patient care.
Tier 1 Help Desk Technician, Remote (Hawaii Hours)
Provide first-contact IT support to dental practices, troubleshooting systems and documenting resolutions. The full-time remote role follows Hawaii Standard Time business hours, with limited Saturday on-call coverage.
Tavsif
- Answer calls and tickets from dental practices.
- Resolve Tier 1 issues during the initial contact.
- Troubleshoot password resets, user accounts, printers and print queues, wireless setup, drive mapping, and workstations.
- Support Windows 10 and newer, Microsoft 365, macOS, and dental practice software such as Open Dental.
- Set up and configure PCs, printers, peripherals, and basic network equipment.
- Coordinate with vendors to open and manage support cases for clients.
- Document work clearly for teammates on the mainland.
- Determine whether issues can wait or need immediate escalation.
- Provide limited Saturday coverage through an on-call rotation.
Talablar
- At least one year of technical support experience.
- At least one year of customer service experience.
- Strong written communication skills.
- A calm, clear phone manner with stressed people who are not technical.
- Comfort working independently.
- Ability to work reliably Monday through Friday, 8:00 a.m. to 5:00 p.m. Hawaii Standard Time.
- A quiet, private home workspace suitable for calls involving patient information.
- Reliable high-speed internet; a wired connection is preferred.
- High school diploma or equivalent.
- An IT degree or equivalent hands-on experience is preferred.
- Familiarity with Windows 10 or newer, Microsoft 365, macOS, and dental practice software such as Open Dental.
- MSP or multi-client support experience is preferred.
- Dental or healthcare IT experience, especially with Open Dental, is preferred.
- Experience with ConnectWise or a similar PSA is preferred.
- CompTIA A+ or equivalent certification is preferred.
Imtiyozlar
- Training on the systems used by dental offices.
- Direct working relationships with the dental practices receiving support.
- Limited Saturday coverage through an on-call rotation.