Darkhorse Tech, Inc.
Darkhorse Tech, Inc.
Darkhorse Tech, Inc. provides IT services built for dental practices. Its team helps dental offices manage HIPAA-related technology needs, connect systems across multiple practices, and get responsive support when technical issues arise, so clinicians can stay focused on patient care.

Tier 1 Help Desk Technician, Remote (Hawaii Hours)

Provide first-contact IT support to dental practices, troubleshooting systems and documenting resolutions. The full-time remote role follows Hawaii Standard Time business hours, with limited Saturday on-call coverage.

Apraksts

  • Answer calls and tickets from dental practices.
  • Resolve Tier 1 issues during the initial contact.
  • Troubleshoot password resets, user accounts, printers and print queues, wireless setup, drive mapping, and workstations.
  • Support Windows 10 and newer, Microsoft 365, macOS, and dental practice software such as Open Dental.
  • Set up and configure PCs, printers, peripherals, and basic network equipment.
  • Coordinate with vendors to open and manage support cases for clients.
  • Document work clearly for teammates on the mainland.
  • Determine whether issues can wait or need immediate escalation.
  • Provide limited Saturday coverage through an on-call rotation.

Prasības

  • At least one year of technical support experience.
  • At least one year of customer service experience.
  • Strong written communication skills.
  • A calm, clear phone manner with stressed people who are not technical.
  • Comfort working independently.
  • Ability to work reliably Monday through Friday, 8:00 a.m. to 5:00 p.m. Hawaii Standard Time.
  • A quiet, private home workspace suitable for calls involving patient information.
  • Reliable high-speed internet; a wired connection is preferred.
  • High school diploma or equivalent.
  • An IT degree or equivalent hands-on experience is preferred.
  • Familiarity with Windows 10 or newer, Microsoft 365, macOS, and dental practice software such as Open Dental.
  • MSP or multi-client support experience is preferred.
  • Dental or healthcare IT experience, especially with Open Dental, is preferred.
  • Experience with ConnectWise or a similar PSA is preferred.
  • CompTIA A+ or equivalent certification is preferred.

Priekšrocības

  • Training on the systems used by dental offices.
  • Direct working relationships with the dental practices receiving support.
  • Limited Saturday coverage through an on-call rotation.

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