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FusionTek
FusionTek
11 – 50 Xodimlar
HuquqKonsaltingSog‘liqni saqlash
FusionTek kichik va o‘rta biznes uchun boshqariladigan hamda hamkorlikda boshqariladigan IT xizmatlarini taqdim etadi. Kompaniya bulutli yechimlar, IT konsaltingi, tarmoq xavfsizligi, tovlamachi dasturlardan himoyalanish, biznes uzluksizligini rejalashtirish, xizmat sifatida taqdim etiladigan apparat vositalari, VoIP telefon tizimlari, shuningdek elektron pochta va spamdan himoyalanish xizmatlarini taklif etadi. Kompaniya buxgalteriya, arxitektura, qurilish, sog‘liqni saqlash, yuridik xizmatlar va notijorat sektor kabi yo‘nalishlardagi tashkilotlar bilan ishlab, ularga texnologiyalarni boshqarish, barqarorlikni mustahkamlash va kundalik faoliyatni qo‘llab-quvvatlashda yordam beradi.
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Kompaniyadagi ish o‘rinlari

Director of IT Service Delivery

Lead FusionTek’s managed IT service delivery, overseeing escalations, performance metrics, staffing, operational efficiency, and service team development.

USAmerika Qo‘shma ShtatlariWAVashington
120 000 $ – 150 000 $ / yil
GibridTo‘liq stavkaYetakchiTalab Qilinadigan Til: inglizchaDirektor
Azure

Tavsif

  • Oversee daily operations across the Reactive, Escalated, and Service Coordination teams.
  • Plan staffing, manage ticket lifecycles, and balance workloads according to roles and skill levels.
  • Take ownership of ticket escalations through resolution, following the SLA matrix.
  • Track department performance against resolution time, CSAT, time spent, and other service metrics.
  • Send the CEO weekly updates on service trends and Escalated Service performance.
  • Manage the on-call escalation rotation and arrange coverage with the Service Desk Manager.
  • Develop, document, enforce, audit, and improve Service Team procedures.
  • Improve efficiency and protect margins by sustaining at least 6.5 billable hours per eight-hour shift.
  • Spot tickets that consume excessive time and safeguard both profitability and client experience.
  • Coordinate with project, client account management, and sales teams.
  • Conduct and share performance reviews through weekly L10s, quarterly conversations, and annual reviews.
  • Work toward keeping annual voluntary turnover below 5%.
  • Report to the COO and help plan how service delivery can scale.

Talablar

  • Bring at least five years of IT experience, including hands-on technical work in an MSP or service desk environment.
  • Have at least three years of leadership or supervisory experience.
  • Have hands-on experience with Autotask or a comparable PSA platform.
  • Know Microsoft 365, Azure/Entra ID, Windows Server, networking fundamentals, and Datto BCDR or equivalent technologies.
  • Communicate exceptionally well in writing and conversation.
  • Manage competing priorities, resolve conflicts fairly, and address problems proactively.
  • Put the team first and remain open to feedback.
  • Show self-motivation and curiosity.
  • Hold a valid driver’s license and have access to a reliable, insured vehicle.
  • Industry certifications, such as Microsoft or CompTIA credentials, are strongly preferred.
  • Have a high school diploma.
  • A bachelor’s degree in a related field is preferred.

Imtiyozlar

  • Earn performance bonuses tied to personal and departmental KPIs: up to 4% each quarter plus an additional 5% annually.
  • Medical, dental, and vision coverage.
  • 401(k) plan with a 4% company match and immediate vesting.
  • Generous paid time off.
  • Paid company holidays.
  • Dedicated paid time off for your birthday.
  • Two additional floating holidays.
  • Monthly cell phone allowance.
  • Company events and opportunities to connect with colleagues.
  • Investment in AI modernization and AI-powered tools.

O‘xshash ish o‘rinlari

Equinix

Director of Onsite Power Generation

Equinix
5 001 – 10 000 Xodimlar
H1B vizasi homiysiIshlab chiqarishKonsaltingLogistika
USAmerika Qo‘shma ShtatlariCAKaliforniyaCOKoloradoFLFloridaILIllinoysNYNyu-YorkTXTexasWAVashington
177 000 $ – 319 000 $ / yil
GibridTo‘liq stavkaYetakchiTalab Qilinadigan Til: inglizchaDirektor
Bulut

Lead Equinix’s strategy for onsite power generation across its global data centers. Build operating models, partnerships, and scalable energy projects to expand capacity, improve resilience, and support sustainability.

Ochish