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Sauce
Sauce
51 – 200 Xodimlar
H1B vizasi homiysi
Sauce is a company associated with the getsauce.com website and the getsaucedelivery LinkedIn profile. The supplied company information does not describe its products, sector, team, or hiring context.
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Customer Care Agent, Philippines (Remote)

Support restaurant customers and partners using Sauce’s commission-free delivery and pickup technology. Handle B2C and B2B cases across channels and investigate delivery issues.

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Bulut

Tavsif

  • Handle incoming and outgoing support requests across email, phone, chat, SMS, and internal messaging tools.
  • Resolve B2C, B2B, and internal requests within established service targets.
  • Record case details carefully to establish responsibility for delivery problems.
  • Coordinate with team leads and the Customer Success, Tier 2, Back Office, Menu, and ePayments teams.
  • Help create and improve customer care playbooks, templates, and policies.
  • Use cloud tools, delivery company portals, and internal dashboards to manage support work.
  • Track and respond to requests using HubSpot, email, chat, Slack, phone, and WhatsApp.
  • Gather supporting evidence and investigate issues to provide a smooth customer experience.
  • Work weekends and an assigned EST shift: 8 AM–5 PM, 12 PM–9 PM, or 4 PM–1 AM; schedules may change.

Talablar

  • Experience providing fast-paced, real-time support, ideally in restaurants, food delivery, or a related industry.
  • Familiarity with HubSpot, Slack, and other customer support tools.
  • Experience with delivery driver dispatch or delivery company portals is an advantage.
  • Strong written and spoken English skills.
  • Additional languages are a plus but are not required.
  • A dedicated, quiet workspace at home.
  • Reliable high-speed internet.
  • The technology needed to work remotely.
  • Ability to document cases accurately and communicate effectively with B2C and B2B clients.
  • A personal computer or laptop with current software.
  • A keyboard, mouse, working webcam, and headset with microphone.
  • One 24-inch monitor; a second 24-inch monitor is preferred.
  • Availability to work weekends and assigned nine-hour shifts, including a one-hour meal break.

Imtiyozlar

  • Competitive compensation package.
  • Flexible work environment.
  • Paid personal and vacation days.
  • Paid sick days.
  • Opportunity to help build technology that improves the delivery industry.

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