Senior Social Media Lead, APAC
Maker LabLead APAC B2B social strategy, campaigns, and paid amplification for Maker Lab’s major technology client. Guide AI adoption, stakeholder alignment, reporting, and a remote team.
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TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Assistant Operations Manager – Contact Centre, Singapore
Lead contact centre performance and team development at TDCX in Singapore, using operational metrics to improve service, quality and customer experience. The role also supports staffing, budget oversight and continuous improvement of TDCX’s Quality Management System.
Tavsif
- Use operational metrics to improve service levels, productivity, customer satisfaction, quality, NPS and contact rates.
- Coach direct reports, identify lessons from day-to-day work, set metric-based goals and raise team performance and quality.
- Track costs and losses attributable to the team within the Customer Experience budget.
- Work with team leads to build strong connections, support employee wellbeing and turn the client’s mission into clear goals.
- Oversee team structure, recruitment, onboarding and training with leaders, direct reports and business partners.
- Identify opportunities from team feedback and advocate for product improvements that serve team strategy and customer needs.
- Communicate and manage change as the business landscape shifts.
- Carry out other management-assigned duties within the employment category and help implement, maintain and continually improve TDCX’s Quality Management System.
Talablar
- Diploma, bachelor’s degree, postgraduate diploma or professional degree in any field.
- Preferably 3–5 years of experience in a related field.
- Strong understanding of contact centre operations.
- Knowledge of customer satisfaction, Net Promoter Score and quality programs.
- Organizational and time management skills.
- Ability to facilitate meetings with clients and staff.
- Excellent spoken and written English, plus the language of the supported market.
Imtiyozlar
- Attractive remuneration and perks.
- Comprehensive medical, insurance and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- Positive work culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.
O‘xshash ish o‘rinlari
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Senior Cloud and Systems Engineer
PayPalAWSAzureBulutGoGoogle Cloud PlatformJavaScriptJenkinsKubernetesLinuxQobiq skriptlarini yozishReactTerraform
Build and operate PayPal’s scalable cloud infrastructure for global payment services. Work across AWS, Google Cloud, Azure, networking, and cloud automation.
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