Magna5 podjetjem po Združenih državah Amerike zagotavlja upravljane IT-storitve, kibernetsko varnost, gostovanje v oblaku in tehnološko svetovanje. Njene storitve vključujejo pripravljenost na skladnost s predpisi in večplastne varnostne rešitve, zasnovane za podporo zanesljivemu in varnemu poslovanju, še posebej pomembne za organizacije na področju finančnih storitev in zdravstva. Magna5 je s svojim delovanjem po vsej državi in prevzemi, kot je ThreatAdvice, razširila svoje zmogljivosti na področju kibernetske varnosti ter širši portfelj tehnoloških storitev.
Tier 1 IT Support Engineer, Defense Sector
Provide Tier 1 technical support to Magna5’s Defense Industrial Base customers, troubleshooting endpoints, servers, networks, cloud systems, and cybersecurity alerts.
Opis
- Handle support requests from Defense Industrial Base customers.
- Communicate with clients promptly and professionally.
- Work with teammates to diagnose and resolve technical issues.
- Deliver customer service across all communication channels.
- Partner with colleagues on escalated support cases.
- Record solutions and create knowledge base articles.
- Log time and work activity in Magna5’s ticketing system.
- Use Magna5 monitoring and cybersecurity tools to triage alerts.
- Troubleshoot servers, network devices, and cloud systems as well as PCs.
- Provide managed services in compliance with CMMC requirements for Defense Industrial Base organizations.
Zahteve
- Be eligible to work in the United States.
- Live near Fredericksburg, Virginia.
- Work independently and stay self-motivated.
- Demonstrate a strong work ethic and reliable attendance.
- Provide excellent customer service and show a desire to help others.
- Have experience remotely troubleshooting printers and other devices.
- Have experience remotely troubleshooting VPN issues.
- Know Active Directory or Entra ID.
- Know Office 365 or Microsoft 365.
- Understand LAN and WAN environments.
- Managed service provider experience of at least one year is preferred.
- Experience with PSA and RMM tools is preferred.
- Experience with or exposure to U.S. government systems is preferred.
- Knowledge of CAC, PIV, or PKI is preferred.
- Knowledge of GCC High is preferred.
- Knowledge of Azure Government is preferred.
- Know Microsoft Windows Server and Active Directory.
- Understand DNS, DHCP, and TCP/IP fundamentals.
- Have Microsoft 365 administration knowledge.
- Know backup technologies.
- Understand security practices and policies.
- Have an associate degree in an IT-related field or equivalent relevant industry experience.
- Security+ is listed as a preferred or required credential.
- Microsoft 365 Fundamentals is listed as a preferred or required credential.
- Network+ is listed as a preferred or required credential.
- benefits
- fields
Ugodnosti
- Work primarily from home.
- Receive paid time off, including holidays and floating holidays.
- May earn bonuses based on individual and company performance.
- Choose from flexible medical, dental, and vision plans.
- Access a 401(k) plan with an employer match.
- Receive tailored life and disability insurance plans.
- Get full reimbursement for approved professional certifications and career development opportunities.
- Pursue opportunities for career growth.
- Work in a collaborative environment.