Magna5 furnizează servicii IT gestionate, securitate cibernetică, găzduire în cloud și consultanță tehnologică pentru companii din întreaga SUA. Activitatea sa include pregătirea pentru conformitate și soluții de securitate stratificate, concepute pentru a susține operațiuni fiabile și sigure, cu o relevanță deosebită pentru organizațiile din serviciile financiare și domeniul sănătății. Prin operațiunile sale la nivel național și prin achiziții precum ThreatAdvice, Magna5 și-a extins capabilitățile de securitate cibernetică și portofoliul mai larg de servicii tehnologice.
Tier 1 IT Support Engineer, Defense Sector
Provide Tier 1 technical support to Magna5’s Defense Industrial Base customers, troubleshooting endpoints, servers, networks, cloud systems, and cybersecurity alerts.
Descriere
- Handle support requests from Defense Industrial Base customers.
- Communicate with clients promptly and professionally.
- Work with teammates to diagnose and resolve technical issues.
- Deliver customer service across all communication channels.
- Partner with colleagues on escalated support cases.
- Record solutions and create knowledge base articles.
- Log time and work activity in Magna5’s ticketing system.
- Use Magna5 monitoring and cybersecurity tools to triage alerts.
- Troubleshoot servers, network devices, and cloud systems as well as PCs.
- Provide managed services in compliance with CMMC requirements for Defense Industrial Base organizations.
Cerințe
- Be eligible to work in the United States.
- Live near Fredericksburg, Virginia.
- Work independently and stay self-motivated.
- Demonstrate a strong work ethic and reliable attendance.
- Provide excellent customer service and show a desire to help others.
- Have experience remotely troubleshooting printers and other devices.
- Have experience remotely troubleshooting VPN issues.
- Know Active Directory or Entra ID.
- Know Office 365 or Microsoft 365.
- Understand LAN and WAN environments.
- Managed service provider experience of at least one year is preferred.
- Experience with PSA and RMM tools is preferred.
- Experience with or exposure to U.S. government systems is preferred.
- Knowledge of CAC, PIV, or PKI is preferred.
- Knowledge of GCC High is preferred.
- Knowledge of Azure Government is preferred.
- Know Microsoft Windows Server and Active Directory.
- Understand DNS, DHCP, and TCP/IP fundamentals.
- Have Microsoft 365 administration knowledge.
- Know backup technologies.
- Understand security practices and policies.
- Have an associate degree in an IT-related field or equivalent relevant industry experience.
- Security+ is listed as a preferred or required credential.
- Microsoft 365 Fundamentals is listed as a preferred or required credential.
- Network+ is listed as a preferred or required credential.
- benefits
- fields
Beneficii
- Work primarily from home.
- Receive paid time off, including holidays and floating holidays.
- May earn bonuses based on individual and company performance.
- Choose from flexible medical, dental, and vision plans.
- Access a 401(k) plan with an employer match.
- Receive tailored life and disability insurance plans.
- Get full reimbursement for approved professional certifications and career development opportunities.
- Pursue opportunities for career growth.
- Work in a collaborative environment.