New Era Technology je globalni ponudnik tehnoloških rešitev, ki organizacijam pomaga upravljati razvijajočo se digitalno in fizično infrastrukturo. Njegovo delo zajema storitve v oblaku, upravljane in strokovne storitve, kibernetsko varnost, podatkovno omreženje, digitalno preobrazbo, sodelovanje in poenotene komunikacije, avdiovizualne rešitve in videosodelovanje ter fizično varnost. Podjetje združuje inženirje, oblikovalce, monterje in tehnike, ki podpirajo več kot 20.000 strank prek svetovne mreže pisarn. New Era Technology razvija tudi rešitve, osredotočene na zdravstvo, izobraževanje, javno upravo, bančništvo, finance in maloprodajo, zato je relevantna za strokovnjake, ki jih zanimajo svetovanje ter tehnološke storitve v teh sektorjih.
Service Coordinator
Coordinate technology service and installation work orders, from scheduling and dispatch through status updates and closeout. Support customers, technicians, and operations at New Era Technology.
Opis
- Receive service and installation requests from customers and Operations during regular and after-hours periods
- Schedule work orders with company-provided tools and systems
- Check work orders for completeness and required details
- Set work order schedules according to priority and resource availability
- Share the information needed with those assigned to complete each work order
- Track work orders through dispatch, onsite verification, updates, and closeout
- Record progress, arrival and departure times, and installation issues in ticketing software
- Maintain schedules and alert customers, resources, and project teams to deviations
- Track whether resources arrive onsite within specified timeframes
- Confirm technicians, contractors, and site contacts know their assignments before installations
- Give customers timely updates, deliverables, and completion confirmations
- Record and communicate resource performance and issues
- Meet service-level agreements (SLAs) and key performance indicators (KPIs)
- Follow quality standards and operational procedures
- Check work orders for accuracy and compliance with guidelines
- Support improvements in customer satisfaction and NPS scores
- Participate in weekly operations meetings
Zahteve
- At least one year of related industry experience preferred
- At least one year of customer service experience required
- A customer-focused approach to addressing customer needs and concerns
- Ability to build cooperative relationships with internal and external customers
- Ability to work independently and collaboratively as part of a team
- Proactive problem-solving skills and the ability to anticipate customer challenges
- Ability to adapt to changing priorities and unexpected challenges
- Ability to evaluate and interpret information from different sources
- Strong verbal and written communication skills
- Working knowledge of Outlook, Excel, Access, and Word
- Experience with Alert and ConnectWise preferred
- Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English
- Ability to communicate effectively in spoken and written English
- High school diploma or equivalent
- Must be authorized to work in the United States without visa sponsorship now or in the future
Ugodnosti
- Full benefits package
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Seven company holidays and generous paid time off
- Ongoing training
- Personal and professional development
- Competitive benefits