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Sereact
Sereact
51 – 200 Zaposleni
LogistikaProizvodnjaUmetna inteligenca
Sereact develops AI-powered robotics for warehouse automation. Its embodied AI systems handle pick-and-place tasks without task-specific training, helping logistics and manufacturing operations manage goods and inventory more efficiently. The company works with market-leading businesses to bring robotic automation into warehouse workflows.
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Delovna mesta v podjetju

Senior Support Engineer, Robotics

Provide technical support to U.S. customers using Sereact’s AI-powered robotic systems. Diagnose hardware and software incidents while strengthening system reliability, support tools, and processes.

USZdružene države AmerikeMAMassachusetts
180.000 $ – 210.000 $ / leto
Na daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaInženir podpore
DockerKubernetesLinuxOblakPythonSQL

Opis

  • Act as the main technical support contact for customers using Sereact robotic systems.
  • Deliver responsive remote support and diagnose hardware, software, networking, and integration problems.
  • Troubleshoot with SSH, Docker, Python, logs, and diagnostic tools.
  • Manage customer incidents from first report through resolution.
  • Communicate clearly with customers, provide status updates, and prepare reports for executives.
  • Join an on-call rotation for critical customer issues.
  • Work with software, robotics, deployment, and hardware teams to resolve complex problems.
  • Investigate root causes and improve product reliability, support processes, documentation, and knowledge bases.
  • Build and refine internal support tools, customer dashboards, debugging utilities, and ticketing workflows.
  • Assist with software releases, hardware upgrades, and system maintenance.
  • Coordinate with deployment engineers to ensure smooth customer handoffs.
  • Share customer feedback to inform future product development.
  • Monitor deployment health and spot issues before they disrupt operations.
  • Assist with field deployments and establish support best practices for the North American organization.

Zahteve

  • Bachelor’s degree in computer science, engineering, robotics, or a related field, or equivalent practical experience.
  • At least five years supporting complex hardware and software systems in customer-facing settings.
  • Experience with robotics, automation, or industrial equipment.
  • Experience troubleshooting Linux systems using SSH, Docker, and command-line tools.
  • Willingness to travel internationally for training and periodically across North America, approximately 10%.
  • Strong Python skills and Linux troubleshooting ability.
  • Experience with Docker, SQL, networking fundamentals, and API-based systems.
  • Strong analytical problem-solving and root cause analysis skills.
  • Excellent written and verbal communication, with a strong customer focus.
  • Highly organized, with a sense of ownership and the ability to manage competing priorities.
  • Comfort working independently in a fast-paced startup environment.
  • A background check may be required.
  • Willingness to participate in an on-call rotation, including occasional evening and weekend coverage.
  • Experience with AI, robotics, ROS, or autonomous systems is preferred.
  • Experience with Kubernetes, cloud infrastructure, or DevOps tools is preferred.
  • Experience in warehouse automation, logistics, or industrial manufacturing is preferred.

Ugodnosti

  • Medical, dental, and vision insurance for employees and dependents.
  • 401(k) plan with a 100% company match.
  • 20 days of paid time off.
  • Paid sick leave.
  • Parental leave.
  • Wellness or gym stipend.
  • Learning and development support.
  • Equity or bonus.
  • Remote work arrangement.
  • Initial onboarding travel to Germany and Europe.

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