Offshore Launch podjetjem, ki želijo prenesti administrativna opravila in izboljšati vsakodnevno poslovanje, zagotavlja storitve virtualnih pomočnikov, podprte z umetno inteligenco. Podjetje združuje globalne talente z orodji umetne inteligence in stalnim usposabljanjem ter v ekipe naročnikov vključuje izkušene strokovnjake z dolgoletno kariero, da se lahko lokalni zaposleni osredotočijo na odgovornosti z večjim učinkom. Njegovo delo se nahaja na presečišču poslovnih storitev, SaaS-a in umetne inteligence, s poudarkom na operativni učinkovitosti in praktični podpori.
Remote Office Manager, Plumbing and Heating
Manage calls, dispatch, scheduling, invoicing, payroll, and permits for a remote plumbing and heating business. Offshore Launch supports home service owners as they grow their operations.
Opis
- Handle incoming calls and leads from LSA and Angi, booking diagnostic or dispatch visits during the first call.
- Refer unusual requests, including boiler work, to the owner.
- Manage Housecall Pro scheduling, arrival windows, schedule updates, and customer rescheduling.
- Invoice each job, collect payment upon completion, and follow accounts receivable through collections.
- Administer card-on-file payments and net-30 terms for commercial customers.
- Record flat-rate estimates in Housecall Pro and keep their statuses current.
- Manage payroll, onboarding, and offboarding in Gusto, including I-9s, new-hire documents, uniforms, and equipment records.
- Obtain permits, schedule equipment, send certificates of insurance, and track license renewals.
- Check the general office inbox each day.
- Prepare weekly office reports using Housecall Pro.
- Write SOPs for recurring tasks and maintain Housecall Pro settings.
Zahteve
- At least two years of experience in office management, dispatch, or operations coordination, ideally in plumbing, HVAC, or field services.
- Working knowledge of Housecall Pro or a similar field service management platform, such as ServiceTitan or Jobber.
- Confident and professional on the phone.
- Excellent written and spoken English.
- Able to manage work from start to finish and follow up independently.
- Well organized and detail oriented, with a consistent approach to documenting processes.
Ugodnosti
- Remote, people-focused work environment with opportunities for career growth.
- Benefits package including HMO coverage, paid time off, transparent bonuses, raises, and career pathways.
- Team culture that emphasizes collaboration and work-life balance.
- Guaranteed annual bonus equal to one month’s salary.
- Performance-based annual bonus of up to 1.5 times one month’s salary, based on quarterly performance scores.
- Health, life, vision, and dental insurance, including dependent coverage.
- 16 days of paid time off.