Offshore Launch oferă servicii de asistenți virtuali susținute de inteligență artificială pentru companii care doresc să externalizeze activitățile administrative și să își îmbunătățească operațiunile de zi cu zi. Compania combină talente globale cu instrumente de inteligență artificială și formare continuă, integrând în echipele clienților profesioniști cu experiență și cariere solide, astfel încât angajații locali să se poată concentra pe responsabilități cu un impact mai mare. Activitatea sa se află la intersecția dintre serviciile pentru companii, software-ul ca serviciu și inteligența artificială, punând accent pe eficiența operațională și sprijinul practic.
Remote Office Manager, Plumbing and Heating
Manage calls, dispatch, scheduling, invoicing, payroll, and permits for a remote plumbing and heating business. Offshore Launch supports home service owners as they grow their operations.
Descriere
- Handle incoming calls and leads from LSA and Angi, booking diagnostic or dispatch visits during the first call.
- Refer unusual requests, including boiler work, to the owner.
- Manage Housecall Pro scheduling, arrival windows, schedule updates, and customer rescheduling.
- Invoice each job, collect payment upon completion, and follow accounts receivable through collections.
- Administer card-on-file payments and net-30 terms for commercial customers.
- Record flat-rate estimates in Housecall Pro and keep their statuses current.
- Manage payroll, onboarding, and offboarding in Gusto, including I-9s, new-hire documents, uniforms, and equipment records.
- Obtain permits, schedule equipment, send certificates of insurance, and track license renewals.
- Check the general office inbox each day.
- Prepare weekly office reports using Housecall Pro.
- Write SOPs for recurring tasks and maintain Housecall Pro settings.
Cerințe
- At least two years of experience in office management, dispatch, or operations coordination, ideally in plumbing, HVAC, or field services.
- Working knowledge of Housecall Pro or a similar field service management platform, such as ServiceTitan or Jobber.
- Confident and professional on the phone.
- Excellent written and spoken English.
- Able to manage work from start to finish and follow up independently.
- Well organized and detail oriented, with a consistent approach to documenting processes.
Beneficii
- Remote, people-focused work environment with opportunities for career growth.
- Benefits package including HMO coverage, paid time off, transparent bonuses, raises, and career pathways.
- Team culture that emphasizes collaboration and work-life balance.
- Guaranteed annual bonus equal to one month’s salary.
- Performance-based annual bonus of up to 1.5 times one month’s salary, based on quarterly performance scores.
- Health, life, vision, and dental insurance, including dependent coverage.
- 16 days of paid time off.