Sourceworx je podjetje za rešitve IKT, ki organizacijam pomaga pri spopadanju z zapletenimi poslovnimi in tehnološkimi izzivi. Na podlagi več kot 16 let izkušenj v panogi zagotavlja kibernetsko varnost, upravljane IT-storitve, razvoj programske opreme, orodja za vodenje projektov in sisteme za upravljanje učenja, prilagojene različnim operativnim potrebam. Njegovo delo je osredotočeno na pomoč podjetjem pri izboljšanju produktivnosti, varnosti in učinkovitosti, status B-BBEE Level 1 pa odraža njegovo deklarirano zavezanost raznolikosti in enakosti.
Remote IT Field Service Technician in South Africa
Repair IT equipment, software, and networks for Network Managed Services in the Eastern Cape. Travel to customer sites to diagnose and resolve technical issues on location.
Južnoafriška republika15.000 R – 20.000 R / mesec
Na daljavoPogodbaSrednja ravenSeniorZahtevani Jezik: angleščinaTerenski inženirOpis
- Coordinate several projects at once
- Travel to customer locations to deliver field services
- Repair machinery, electronics, computers, laptops, servers, and other IT equipment
- Diagnose and resolve hardware, software, network, and complex technical problems
- Install, configure, and update software applications and operating systems
- Configure and troubleshoot networks, including IP addressing, DNS, DHCP, and cabling
- Explain technical matters to customers, provide instructions, and respond to questions and complaints
- Prioritize site visits and meet service-level agreements (SLAs)
- Deliver prompt, courteous technical support
- Work independently or with a team while following company security policies
Zahteve
- A+ and N+ certifications, or equivalent qualifications, plus practical experience
- At least three years of field service experience
- CCNA or FortiGate NSE certification, or equivalent, is an advantage
- A valid driver’s license is essential
- Strong communication and reporting skills
- Sound technical and troubleshooting abilities
- Willingness to follow company security policies
- Strong communication skills and ability to work independently or collaboratively
- Ability to work outdoors in the field
- Relevant vendor and product certifications and completed vocational training
- Proficiency with computer hardware, software, and networking
- Knowledge of operating systems, troubleshooting methods, and basic programming concepts
- Ability to diagnose and repair computers, laptops, servers, and other IT equipment
- Knowledge of component replacement and preventive maintenance
- Experience installing, configuring, and updating software applications and operating systems
- Familiarity with network configurations, protocols, and troubleshooting
- Understanding of IP addressing, DNS, DHCP, and network cabling
- Strong verbal and written communication skills
- Customer-focused approach and ability to handle questions and complaints
- Time management skills to prioritize work and meet SLAs
- Analytical and critical thinking skills to diagnose complex problems and develop solutions