Sourceworx is an ICT solutions company that helps organizations address complex business and technology challenges. Drawing on more than 16 years of industry experience, it delivers cybersecurity, managed IT services, software development, project management tools, and learning management systems tailored to different operational needs. Its work focuses on helping businesses improve productivity, security, and efficiency, while its B-BBEE Level 1 status reflects a stated commitment to diversity and equality.
Remote IT Field Service Technician in South Africa
Repair IT equipment, software, and networks for Network Managed Services in the Eastern Cape. Travel to customer sites to diagnose and resolve technical issues on location.
Description
- Coordinate several projects at once
- Travel to customer locations to deliver field services
- Repair machinery, electronics, computers, laptops, servers, and other IT equipment
- Diagnose and resolve hardware, software, network, and complex technical problems
- Install, configure, and update software applications and operating systems
- Configure and troubleshoot networks, including IP addressing, DNS, DHCP, and cabling
- Explain technical matters to customers, provide instructions, and respond to questions and complaints
- Prioritize site visits and meet service-level agreements (SLAs)
- Deliver prompt, courteous technical support
- Work independently or with a team while following company security policies
Requirements
- A+ and N+ certifications, or equivalent qualifications, plus practical experience
- At least three years of field service experience
- CCNA or FortiGate NSE certification, or equivalent, is an advantage
- A valid driver’s license is essential
- Strong communication and reporting skills
- Sound technical and troubleshooting abilities
- Willingness to follow company security policies
- Strong communication skills and ability to work independently or collaboratively
- Ability to work outdoors in the field
- Relevant vendor and product certifications and completed vocational training
- Proficiency with computer hardware, software, and networking
- Knowledge of operating systems, troubleshooting methods, and basic programming concepts
- Ability to diagnose and repair computers, laptops, servers, and other IT equipment
- Knowledge of component replacement and preventive maintenance
- Experience installing, configuring, and updating software applications and operating systems
- Familiarity with network configurations, protocols, and troubleshooting
- Understanding of IP addressing, DNS, DHCP, and network cabling
- Strong verbal and written communication skills
- Customer-focused approach and ability to handle questions and complaints
- Time management skills to prioritize work and meet SLAs
- Analytical and critical thinking skills to diagnose complex problems and develop solutions