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Priority Technology Holdings, Inc. (NasdaqCM:PRTH) je javno kotirana holding družba, povezana s sektorjema B2B in podjetniških rešitev. Razpoložljive informacije o družbi ne določajo njenih operativnih odvisnih družb, izdelkov, storitev, strukture ekipe ali trenutne usmeritve zaposlovanja.
Remote Client Success Specialist, e|tab POS
Onboard merchants to Priority Commerce’s e|tab platform by configuring digital menus, coordinating installations, and supporting POS users. Resolve merchant support tickets and troubleshoot printer connectivity and hardware issues.
Opis
- Demonstrate the core and advanced features of the e|tab platform to prospective users.
- Assist senior team members with partner demonstrations.
- Keep current on platform updates and explain new capabilities.
- Create and configure digital menus for new merchant accounts.
- Work with merchants to verify menus are accurate and complete.
- Follow up with merchants to support a smooth launch.
- Guide clients through onboarding in line with established service levels and procedures.
- Manage introductory calls, menu setup, confirmations, and installation arrangements.
- Help with integrations, including payment key setup and navigating Priority platforms.
- Provide initial support to merchants and resolve issues efficiently.
- Manage assigned support tickets, including escalations requiring direct merchant assistance.
- Review service desk activity regularly and address customer concerns promptly.
- Diagnose printer setup and connectivity problems.
- Arrange hardware shipments and deployments.
- Stay up to date on hardware logistics.
Zahteve
- Communicate clearly and work effectively with others.
- Learn technical tools and platforms quickly.
- Experience in customer support, onboarding, or customer success is a plus.
- Familiarity with digital ordering systems or POS platforms is preferred.
- Stay organized and self-directed while contributing independently and with a team.
- Experience with Zendesk or comparable support tools is preferred.
- Have basic technical troubleshooting or IT support experience.
- Be able to lift 10 pounds.
- Have eye-hand coordination, manual dexterity, and hearing and vision within the normal range, with or without correction.
Ugodnosti
- Bonus programs.
- 401(k) matching.
- Employee Stock Purchase Program (ESPP).
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Financial wellness resources and employee discount programs.
- Medical, dental, and vision coverage.
- Mental health support for employees and dependents through Lyra Health.
- Family planning and women’s health benefits through Carrot.
- Gym membership reimbursement and virtual wellness programs, including yoga.
- Three weeks of paid time off initially, with unlimited PTO after the first year.
- Education expense reimbursement.
- Leadership development programs.
- Support for Certified Payments Professional (CPP) certification.