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Priority Technology Holdings, Inc. (NasdaqCM:PRTH) ir biržā kotēta holdinga sabiedrība, kas saistīta ar B2B un uzņēmumu sektoriem. Pieejamā informācija par uzņēmumu neprecizē tā darbojošos meitasuzņēmumus, produktus, pakalpojumus, komandas struktūru vai pašreizējās darbā pieņemšanas prioritātes.
Remote Client Success Specialist, e|tab POS
Onboard merchants to Priority Commerce’s e|tab platform by configuring digital menus, coordinating installations, and supporting POS users. Resolve merchant support tickets and troubleshoot printer connectivity and hardware issues.
Apraksts
- Demonstrate the core and advanced features of the e|tab platform to prospective users.
- Assist senior team members with partner demonstrations.
- Keep current on platform updates and explain new capabilities.
- Create and configure digital menus for new merchant accounts.
- Work with merchants to verify menus are accurate and complete.
- Follow up with merchants to support a smooth launch.
- Guide clients through onboarding in line with established service levels and procedures.
- Manage introductory calls, menu setup, confirmations, and installation arrangements.
- Help with integrations, including payment key setup and navigating Priority platforms.
- Provide initial support to merchants and resolve issues efficiently.
- Manage assigned support tickets, including escalations requiring direct merchant assistance.
- Review service desk activity regularly and address customer concerns promptly.
- Diagnose printer setup and connectivity problems.
- Arrange hardware shipments and deployments.
- Stay up to date on hardware logistics.
Prasības
- Communicate clearly and work effectively with others.
- Learn technical tools and platforms quickly.
- Experience in customer support, onboarding, or customer success is a plus.
- Familiarity with digital ordering systems or POS platforms is preferred.
- Stay organized and self-directed while contributing independently and with a team.
- Experience with Zendesk or comparable support tools is preferred.
- Have basic technical troubleshooting or IT support experience.
- Be able to lift 10 pounds.
- Have eye-hand coordination, manual dexterity, and hearing and vision within the normal range, with or without correction.
Priekšrocības
- Bonus programs.
- 401(k) matching.
- Employee Stock Purchase Program (ESPP).
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Financial wellness resources and employee discount programs.
- Medical, dental, and vision coverage.
- Mental health support for employees and dependents through Lyra Health.
- Family planning and women’s health benefits through Carrot.
- Gym membership reimbursement and virtual wellness programs, including yoga.
- Three weeks of paid time off initially, with unlimited PTO after the first year.
- Education expense reimbursement.
- Leadership development programs.
- Support for Certified Payments Professional (CPP) certification.