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Ford Motor Company
Ford Motor Company
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Ford Motor Company je avtomobilski proizvajalec s sedežem v Združenih državah Amerike, katerega zgodovina sega v leto 1903. Poleg razvoja in proizvodnje vozil podjetje širi svoje področje delovanja na storitve mobilnosti, digitalne izkušnje in programsko opremo. Ford se posveča tudi trajnostnim prizadevanjem in okoljskim ciljem ter s tem povezuje promet, inovacije, vpliv na skupnost in odgovorne poslovne prakse.
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Global Director, Dealer Technical Support and Field Service Engineering

Lead Ford’s worldwide dealer technical support and field service engineering, modernizing how teams diagnose and resolve vehicle issues. Improve repair accuracy, dealer productivity, and the customer experience through data-led, proactive service support.

USZdružene države AmerikeMIMichiganHibridnoPolni delovni časVodjaZahtevani Jezik: angleščinaTerenski inženir

Opis

  • Set the strategy and drive performance and modernization for Ford’s global Hotline/TSO and Field Service Engineering operations.
  • Build a closed-loop process for learning from unresolved, hard-to-diagnose vehicle issues, working with CIDR, Diagnostics, Skill Teams, Product Development, Quality, Design for Service, Service Engineering, Programs, and Manufacturing.
  • Turn field problems into verified knowledge, corrective actions, and technical guidance that teams can reuse.
  • Analyze field, case, vehicle, warranty, connected-vehicle, and market data to understand dealers’ and technicians’ current and future needs.
  • Prioritize work across powertrain, electrical and electronic systems, software and connectivity, chassis, climate, body, and interior according to trends, frequency, complexity, and business impact.
  • Apply demand insights to workforce planning, training, diagnostic content, tooling, and technical support strategy.
  • Use field learnings to strengthen Design for Service standards and shape future vehicle serviceability, diagnostics, repairability, data availability, and technician readiness.
  • Ensure verified repair results inform upstream diagnostics and AI-enabled Technical Support/TAS capabilities under appropriate governance.
  • Make Diagnostic Accuracy an enterprise measure, setting its targets and overseeing reporting and ongoing improvement.
  • Account for enterprise performance in Diagnostic Accuracy, FIRFT, Repair Order Duration, and the overall dealer and customer experience.
  • Align global Hotline and FSE processes, escalation paths, knowledge management, and performance indicators while allowing regional flexibility.
  • Move technical support from a reactive model toward predictive, proactive service enablement.
  • Anticipate repair needs, parts requirements, and technician readiness before vehicles reach dealerships.

Zahteve

  • Bachelor’s degree required.
  • At least 10 years in a supervisory or management role, with a record of leading, coaching, and developing talent across operational and technical teams.
  • Proven ability to build relationships and collaborate across domestic and global organizations at every leadership level.
  • Strategic judgment and the ability to turn enterprise strategy into actionable plans and measurable outcomes.
  • Strong organizational skills and ability to manage competing priorities in a fast-paced setting.
  • Exceptional analytical and structured problem-solving skills, with a record of advancing continuous improvement.
  • Excellent interpersonal, written, and verbal communication skills, including the ability to align multidisciplinary, global stakeholders.
  • Visa sponsorship is unavailable for this position.
  • Must be legally authorized to work in the United States.
  • Master’s degree or MBA.
  • Six Sigma Black Belt.
  • Experience in automotive technical support, field service engineering, vehicle diagnostics, dealer operations, or aftersales service.
  • Experience leading global operations, organizational transformation, or cross-functional process standardization.
  • Experience applying operational, vehicle, warranty, or connected-vehicle data to business decisions and better service outcomes.

Ugodnosti

  • Medical, dental, vision, and prescription drug coverage begins immediately.
  • Flexible family care days.
  • Paid parental leave.
  • Programs to help new parents transition back to work.
  • Subsidized backup childcare.
  • Family-building support, including adoption and surrogacy expense reimbursement and fertility treatments.
  • Vehicle discounts for employees and family members, plus management leases.
  • Tuition assistance.
  • Active employee resource groups.
  • Paid time for individual and team community service.
  • Generous paid holidays, including the week between Christmas and New Year’s Day.
  • Paid time off, with the option to purchase additional vacation.

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