Integra LifeSciences je podjetje za medicinsko tehnologijo s sedežem v Princetonu v New Jerseyju, ki zdravstvenim delavcem zagotavlja izdelke za nevrokirurgijo, regenerativno medicino in povezano kirurško oskrbo. Njegov portfelj vključuje blagovne znamke, kot so AmnioExcel®, Aurora® in Codman®, pri čemer je podjetje osredotočeno na razvoj terapevtskih rešitev za podporo okrevanju pacientov in izboljšanje kliničnih izidov. Podjetje združuje strokovno znanje s področja zdravstva s proizvodnimi zmogljivostmi v okviru svojih dejavnosti na področju medicinske tehnologije.
Field Service Specialist, China
Install, repair, test, and maintain healthcare equipment for Integra LifeSciences. Provide customer training and technical support while managing distributor service relationships.
Opis
- Install and maintain equipment onsite, following guidelines and standard procedures.
- Train customers on maintenance and provide technical support by phone or onsite.
- Answer customer questions, share knowledge, and resolve service concerns.
- Build customer relationships and promote product warranty sales.
- Coordinate with distributor service personnel and establish channels for sharing service knowledge.
- Work with sales teams and customers to identify specific technical issues.
- Represent the company positively and support customer satisfaction.
- Assist with product complaints related to the equipment.
- Carry out other related duties as assigned or requested.
Zahteve
- Experience performing onsite equipment installation, repair, testing, and maintenance using supplied tools and standard procedures.
- Able to provide maintenance training and technical support by phone or onsite.
- Able to answer customer questions and concerns and provide technical support.
- Able to build customer relationships and promote product warranty sales.
- Able to manage distributor service relationships and establish communication channels.
- Able to identify technical issues in collaboration with sales teams and customers.
- Able to assist with related product complaints.
- Able to perform other related duties as assigned or requested.