Integra LifeSciences is a medical technology company headquartered in Princeton, New Jersey, serving healthcare providers through products for neurosurgery, regenerative medicine, and related surgical care. Its portfolio includes brands such as AmnioExcel®, Aurora®, and Codman®, with a focus on developing treatment solutions intended to support patient recovery and improve clinical outcomes. The company combines healthcare expertise with manufacturing capabilities across its medical technology operations.
Field Service Specialist, China
Install, repair, test, and maintain healthcare equipment for Integra LifeSciences. Provide customer training and technical support while managing distributor service relationships.
Description
- Install and maintain equipment onsite, following guidelines and standard procedures.
- Train customers on maintenance and provide technical support by phone or onsite.
- Answer customer questions, share knowledge, and resolve service concerns.
- Build customer relationships and promote product warranty sales.
- Coordinate with distributor service personnel and establish channels for sharing service knowledge.
- Work with sales teams and customers to identify specific technical issues.
- Represent the company positively and support customer satisfaction.
- Assist with product complaints related to the equipment.
- Carry out other related duties as assigned or requested.
Requirements
- Experience performing onsite equipment installation, repair, testing, and maintenance using supplied tools and standard procedures.
- Able to provide maintenance training and technical support by phone or onsite.
- Able to answer customer questions and concerns and provide technical support.
- Able to build customer relationships and promote product warranty sales.
- Able to manage distributor service relationships and establish communication channels.
- Able to identify technical issues in collaboration with sales teams and customers.
- Able to assist with related product complaints.
- Able to perform other related duties as assigned or requested.