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Mytraffic
Mytraffic
51 – 200 Zaposleni
LogistikaSvetovanjeTrženje
Mytraffic združuje lokacijske podatke, napredno analitiko in umetno inteligenco, da organizacijam pomaga sprejemati boljše odločitve o fizičnih prostorih in lokalnih trgih. Njene podatkovno podprte rešitve, vključno z izdelki RetailAdvisor, SmartMonitor in EVConnect, podpirajo uporabo v trgovini na drobno, nepremičninah, oglaševanju in javnem sektorju z odkrivanjem lokacijskih priložnosti, izboljševanjem privabljanja obiskovalcev in usmerjanjem strategij rasti. Podjetje deluje na področjih svetovanja, trženja in logistike ter podjetjem pomaga pretvoriti kompleksne lokacijske podatke v praktične ukrepe.
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Delovna mesta v podjetju

Customer Success Manager at Mytraffic (Madrid or Barcelona)

Help clients in the French mid-market adopt Gini, Mytraffic’s AI-powered location intelligence platform. Manage accounts from Madrid or Barcelona and support customer growth through adoption, account planning, and expansion.

ESŠpanija
42.000 € – 45.000 € / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaZahtevani Jezik: francoščinaUspeh strankVodja uspeha strank

Opis

  • Manage mid-market accounts in the French region.
  • Connect Gini’s results to client business needs to deliver value early and consistently.
  • Assess client situations, measure outcomes, and identify further needs Gini can address.
  • Guide clients through the shift to AI and make Gini a daily tool for location intelligence decisions.
  • Onboard and activate accounts, then guide them using a focus on product usage.
  • Identify key workflows and turn them into projects and new Gini use cases.
  • Hold monthly check-ins, deliver training, and share best practices.
  • Track portfolio performance and anticipate risks proactively.
  • Advise technical and business stakeholders.
  • Bring customer needs, objections, and usage patterns to internal product teams.
  • Manage the customer portfolio, identify upsell opportunities, and secure testimonials.
  • Lead quarterly business reviews with Sales.
  • Recommend and execute account plans.
  • Build customer advocacy through speaking engagements, testimonials, and success stories.
  • Lead cross-functional projects and improve team methods.
  • Automate customer success processes to support scale.
  • Drive adoption of customer success tools and reporting, including HubSpot, Claude, ChatGPT, and Mixpanel.

Zahteve

  • Be based in Madrid or Barcelona.
  • Be bilingual in French and English; Spanish is an advantage.
  • Have at least three years of experience in a customer success manager role in B2B SaaS with a complex solution, or prior experience in data and/or generative AI.
  • Be enthusiastic about AI products and able to explain LLMs and agentic tokens clearly and credibly.
  • Bring substantial portfolio management experience with key accounts in customer success, account management, or solutions consulting.
  • Demonstrate a track record of client satisfaction.
  • Understand client goals and translate them into practical workflows and adoption plans.
  • Know sales cycles, churn prevention strategies, and portfolio expansion.
  • Communicate effectively with technical and non-technical stakeholders.
  • Coordinate across teams and have a positive impact on colleagues.
  • Be resilient, open to coaching, and ready to take ownership in a fast-moving environment.
  • Be organized in onboarding, follow-through, and cross-functional coordination.
  • Be willing to visit clients periodically for workshops, quarterly business reviews, or problem-solving.
  • Be fluent in French and English.

Ugodnosti

  • Work in an innovative department that tests new technologies and explores new verticals.
  • Make a significant client impact with analyses recognized by major market players.
  • Connect teams across Mytraffic throughout project timelines to deliver comprehensive, effective solutions.

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