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Mytraffic
Mytraffic
51 – 200 Angajați
ConsultanțăLogisticăMarketing
Mytraffic combină inteligența geospațială, analiza avansată și inteligența artificială pentru a ajuta organizațiile să ia decizii mai bune cu privire la spațiile fizice și piețele locale. Soluțiile sale bazate pe date, inclusiv RetailAdvisor, SmartMonitor și EVConnect, susțin utilizări în retail, imobiliare, publicitate și sectorul public prin identificarea oportunităților de amplasare, îmbunătățirea atragerii vizitatorilor și fundamentarea strategiilor de creștere. Compania activează în contexte de consultanță, marketing și logistică, ajutând întreprinderile să transforme datele complexe despre locații în acțiuni practice.
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Locurile de muncă ale companiei

Customer Success Manager at Mytraffic (Madrid or Barcelona)

Help clients in the French mid-market adopt Gini, Mytraffic’s AI-powered location intelligence platform. Manage accounts from Madrid or Barcelona and support customer growth through adoption, account planning, and expansion.

ESSpania
42.000 € – 45.000 € / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage mid-market accounts in the French region.
  • Connect Gini’s results to client business needs to deliver value early and consistently.
  • Assess client situations, measure outcomes, and identify further needs Gini can address.
  • Guide clients through the shift to AI and make Gini a daily tool for location intelligence decisions.
  • Onboard and activate accounts, then guide them using a focus on product usage.
  • Identify key workflows and turn them into projects and new Gini use cases.
  • Hold monthly check-ins, deliver training, and share best practices.
  • Track portfolio performance and anticipate risks proactively.
  • Advise technical and business stakeholders.
  • Bring customer needs, objections, and usage patterns to internal product teams.
  • Manage the customer portfolio, identify upsell opportunities, and secure testimonials.
  • Lead quarterly business reviews with Sales.
  • Recommend and execute account plans.
  • Build customer advocacy through speaking engagements, testimonials, and success stories.
  • Lead cross-functional projects and improve team methods.
  • Automate customer success processes to support scale.
  • Drive adoption of customer success tools and reporting, including HubSpot, Claude, ChatGPT, and Mixpanel.

Cerințe

  • Be based in Madrid or Barcelona.
  • Be bilingual in French and English; Spanish is an advantage.
  • Have at least three years of experience in a customer success manager role in B2B SaaS with a complex solution, or prior experience in data and/or generative AI.
  • Be enthusiastic about AI products and able to explain LLMs and agentic tokens clearly and credibly.
  • Bring substantial portfolio management experience with key accounts in customer success, account management, or solutions consulting.
  • Demonstrate a track record of client satisfaction.
  • Understand client goals and translate them into practical workflows and adoption plans.
  • Know sales cycles, churn prevention strategies, and portfolio expansion.
  • Communicate effectively with technical and non-technical stakeholders.
  • Coordinate across teams and have a positive impact on colleagues.
  • Be resilient, open to coaching, and ready to take ownership in a fast-moving environment.
  • Be organized in onboarding, follow-through, and cross-functional coordination.
  • Be willing to visit clients periodically for workshops, quarterly business reviews, or problem-solving.
  • Be fluent in French and English.

Beneficii

  • Work in an innovative department that tests new technologies and explores new verticals.
  • Make a significant client impact with analyses recognized by major market players.
  • Connect teams across Mytraffic throughout project timelines to deliver comprehensive, effective solutions.

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