Coats razvija sukance, preje, tkanine, zadrge, okrasne elemente in druge tekstilne komponente za industrijske in visokozmogljive aplikacije. Z več kot 250-letno zgodovino podjetje oskrbuje sektorje, kot sta avtomobilska industrija in gradbeništvo, pri tem pa se osredotoča na inovacije na področju materialov, trajnost in odgovorne poslovne prakse. Njegov širok portfelj izdelkov ponuja priložnosti za strokovnjake, ki jih zanimajo proizvodnja, inženiring, razvoj izdelkov in povezane korporativne ekipe.
Customer Service Representative at Coats — On-site, Madurai
Manage customer orders, samples, complaints and digital tools while coordinating with commercial and logistics teams. Support product sales and help customers choose suitable threads for their applications.
Opis
- Answer customers’ general questions about products and services.
- Identify customer needs and pain points, and work with Commercial teams to develop sales leads.
- Respond to stock and urgent delivery enquiries by suggesting available alternatives.
- Enter, update, cancel, monitor and track customer orders.
- Record orders in SAP and share estimated delivery times.
- Arrange deliveries and coordinate related documents with internal teams and external logistics providers.
- Manage customer consignment stock when applicable.
- Process sample requests and coordinate fulfilment and delivery.
- Manage customer complaints from intake through resolution and closure.
- Coordinate complaint responses, product returns, credit or debit notes, and invoice adjustments.
- Encourage customers to use Coats digital tools, provide training and resolve issues.
- Spot opportunities to improve processes and escalate them to the appropriate teams.
- Promote Coats products and services, including through upselling and cross-selling.
- Identify growth opportunities, follow up with prospects and help customers choose the right thread for their applications.
Zahteve
- Previous customer service experience is preferred.
- A customer-focused, target-oriented approach.
- Strong communication, collaboration, interpersonal and influencing skills.
- A proactive, practical approach to problem-solving.
- Ability to work in a competitive, demanding and time-sensitive environment.
- Thorough, detail-oriented follow-up skills.
- Ability to understand customer needs and pain points and handle customers with empathy and confidence (SPICQRS).
- A growth mindset and willingness to learn new skills and knowledge.
- Knowledge of Coats and its customers’ operations and structures is desirable.
- Good knowledge of Coats products, services and digital tools, supported by relevant experience.
- Current knowledge of market regulations.
- A textile background is preferred where possible.
- Problem-solving and analytical skills.
- Experience in sales or customer service.