DSV - Global Transport and Logistics je globalno špeditersko in logistično podjetje, ki podjetjem pomaga prevažati, skladiščiti in upravljati blago prek zračnih, pomorskih, cestnih in železniških omrežij. Njegove storitve vključujejo pogodbeno logistiko, skladiščenje in podporo dobavni verigi, dopolnjujejo pa jih digitalna orodja, kot so myDSV, sledenje pošiljkam ter povezljivost prek API-ja ali EDI-ja za rezervacije in pregled nad pošiljkami. DSV opravlja storitve za panoge, kot so avtomobilska industrija, zdravstvo, letalstvo in potrošniško blago, ter ima široko mednarodno mrežo, usmerjeno v operativno učinkovitost, inovacije in bolj trajnostno logistiko.
Customer Service Agent – Horsens
Support DSV parcel transport customers in Horsens by answering inquiries, arranging urgent shipments, advising on transport options, and coordinating with couriers.
Opis
- Create customer experiences that make a difference.
- Coordinate daily with national and international courier companies.
- Respond to customer inquiries by phone and email.
- Handle urgent shipments.
- Advise customers on transport options.
- Assist with quote requests.
- Follow up on customer inquiries.
- Help build strong, lasting customer relationships.
- Work closely with colleagues and partners to find effective solutions.
- Manage your own customers and provide professional, personal service throughout the process.
Zahteve
- Experience in customer service, transport, or logistics, such as freight forwarding, is an advantage but not required.
- Comfortably manage a busy workload and shifting priorities.
- Be approachable, service-minded, and a strong communicator.
- Work in an organized way, with attention to quality and commercial awareness.
- Build positive relationships with customers and business partners.
- Be keen to contribute to a team that succeeds together.
- Be willing to learn and contribute to the team.
- Have experience with Outlook and MS Dynamics CRM.
Ugodnosti
- A varied role in a fast-moving industry with an international outlook.
- An inclusive, informal working environment.
- Skilled colleagues who are happy to share their experience.
- The chance to take ownership and shape your work.
- Opportunities for professional and personal growth in a global organization.
- Autonomy with accountability.
- Opportunities to develop your career in a global company.