DSV - Global Transport and Logistics एक वैश्विक माल ढुलाई और लॉजिस्टिक्स कंपनी है, जो व्यवसायों को हवाई, समुद्री, सड़क और रेल नेटवर्क के माध्यम से सामान ले जाने, संग्रहीत करने और प्रबंधित करने में सहायता करती है। इसकी सेवाओं में कॉन्ट्रैक्ट लॉजिस्टिक्स, वेयरहाउसिंग और सप्लाई-चेन सहायता शामिल हैं, जिन्हें myDSV, शिपमेंट ट्रैकिंग तथा बुकिंग और दृश्यता के लिए API या EDI कनेक्टिविटी जैसे डिजिटल टूल्स से बेहतर बनाया गया है। DSV ऑटोमोटिव, हेल्थकेयर, एयरोस्पेस और उपभोक्ता वस्तुओं सहित विभिन्न क्षेत्रों को सेवाएँ प्रदान करती है। इसका व्यापक अंतरराष्ट्रीय नेटवर्क परिचालन दक्षता, नवाचार और अधिक टिकाऊ लॉजिस्टिक्स पर केंद्रित है।
Customer Service Agent – Horsens
Support DSV parcel transport customers in Horsens by answering inquiries, arranging urgent shipments, advising on transport options, and coordinating with couriers.
विवरण
- Create customer experiences that make a difference.
- Coordinate daily with national and international courier companies.
- Respond to customer inquiries by phone and email.
- Handle urgent shipments.
- Advise customers on transport options.
- Assist with quote requests.
- Follow up on customer inquiries.
- Help build strong, lasting customer relationships.
- Work closely with colleagues and partners to find effective solutions.
- Manage your own customers and provide professional, personal service throughout the process.
आवश्यकताएँ
- Experience in customer service, transport, or logistics, such as freight forwarding, is an advantage but not required.
- Comfortably manage a busy workload and shifting priorities.
- Be approachable, service-minded, and a strong communicator.
- Work in an organized way, with attention to quality and commercial awareness.
- Build positive relationships with customers and business partners.
- Be keen to contribute to a team that succeeds together.
- Be willing to learn and contribute to the team.
- Have experience with Outlook and MS Dynamics CRM.
लाभ
- A varied role in a fast-moving industry with an international outlook.
- An inclusive, informal working environment.
- Skilled colleagues who are happy to share their experience.
- The chance to take ownership and shape your work.
- Opportunities for professional and personal growth in a global organization.
- Autonomy with accountability.
- Opportunities to develop your career in a global company.