DSV - Global Transport and Logistics ir globāls kravu ekspedīcijas un loģistikas uzņēmums, kas palīdz uzņēmumiem pārvietot, uzglabāt un pārvaldīt preces gaisa, jūras, autoceļu un dzelzceļa tīklos. Uzņēmuma pakalpojumi ietver līgumloģistiku, noliktavu pakalpojumus un piegādes ķēdes atbalstu, kā arī digitālos rīkus, piemēram, myDSV, sūtījumu izsekošanu un API vai EDI savienojamību rezervāciju veikšanai un pārskatāmībai. DSV apkalpo tādas nozares kā autobūve, veselības aprūpe, aviācija un kosmosa nozare, kā arī patēriņa preces. Plašs starptautiskais tīkls ir vērsts uz darbības efektivitāti, inovācijām un ilgtspējīgāku loģistiku.
Customer Service Agent – Horsens
Support DSV parcel transport customers in Horsens by answering inquiries, arranging urgent shipments, advising on transport options, and coordinating with couriers.
Apraksts
- Create customer experiences that make a difference.
- Coordinate daily with national and international courier companies.
- Respond to customer inquiries by phone and email.
- Handle urgent shipments.
- Advise customers on transport options.
- Assist with quote requests.
- Follow up on customer inquiries.
- Help build strong, lasting customer relationships.
- Work closely with colleagues and partners to find effective solutions.
- Manage your own customers and provide professional, personal service throughout the process.
Prasības
- Experience in customer service, transport, or logistics, such as freight forwarding, is an advantage but not required.
- Comfortably manage a busy workload and shifting priorities.
- Be approachable, service-minded, and a strong communicator.
- Work in an organized way, with attention to quality and commercial awareness.
- Build positive relationships with customers and business partners.
- Be keen to contribute to a team that succeeds together.
- Be willing to learn and contribute to the team.
- Have experience with Outlook and MS Dynamics CRM.
Priekšrocības
- A varied role in a fast-moving industry with an international outlook.
- An inclusive, informal working environment.
- Skilled colleagues who are happy to share their experience.
- The chance to take ownership and shape your work.
- Opportunities for professional and personal growth in a global organization.
- Autonomy with accountability.
- Opportunities to develop your career in a global company.